Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Taylor Williams

Houston,Texas

Summary

Dynamic Customer Service Representative with a proven track record of enhancing customer satisfaction and loyalty at Resultscx. Excelled in conflict resolution and CRM software proficiency, significantly improving resolution times and customer engagement. Skilled in active listening and critical thinking, adept at transforming customer challenges into positive outcomes.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Resultscx
10.2024 - 02.2025
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Customer Service Representative

Sagilty
11.2022 - 07.2024
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.

Customer Service Representative

Concentrix
12.2021 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Concessions Worker

Aramark
09.2019 - 09.2021
  • Consistently provided friendly service to promote better customer engagement.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained a positive attitude while managing long lines or addressing challenging situations with customers.

Education

High School Diploma -

Jacksonville High School
Jacksonville, TX
06.2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Call center operations
  • Professional telephone demeanor
  • Customer satisfaction measurement
  • Call management
  • De-escalation techniques
  • CRM software
  • CRM software proficiency
  • Software CRM system proficiency
  • Service standard compliance
  • Conflict mediation
  • Research
  • Quality control

Timeline

Customer Service Representative

Resultscx
10.2024 - 02.2025

Customer Service Representative

Sagilty
11.2022 - 07.2024

Customer Service Representative

Concentrix
12.2021 - 06.2022

Concessions Worker

Aramark
09.2019 - 09.2021

High School Diploma -

Jacksonville High School

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Taylor Williams