TAYLOR WILLIS
Roseville,CA
Summary
Tech-savvy and smart Procedure Scheduler (PSC) equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.
Overview
6
6
years of professional experience
Work History
Procedure Scheduler (PSC)
Sutter Medical - Women's Imaging
Sacramento
10.2018 - Current
- Add your work and things you think are important here
- Pulled patient charts for upcoming appointments.
- Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
- Utilized electronic health records systems to update patient data and procedure information.
- Worked closely with hospital personnel to ensure accurate scheduling of procedures.
- Coordinated patient appointments and ensured accuracy of information in the system.
- Verified patient eligibility for coverage of services prior to scheduling procedures.
- Responded to patient inquiries regarding procedure availability and scheduling.
- Ensured all necessary paperwork was completed prior to scheduled procedures.
- Advised patients about preparation requirements before undergoing a procedure.
- Processed cancellations and reschedules within required timeframes.
- Identified potential problems in the schedule process before they occurred.
- Assisted patients with canceling and rescheduling appointments.
- Coordinated appointments with customers and staff members according to availability.
- Followed up with patients and confirmed appointments.
- Updated patient information in databases and adhered to confidentiality requirements.
- Instructed patients regarding how to prepare for appointments.
- Informed patients regarding needed medical tests and procedures.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Conducted follow-up calls with patients post-procedure for satisfaction surveys.
Front Office Receptionist
Stanford Ranch Optometry
Rocklin, CA
10.2017 - 09.2018
- Greeted customers and visitors in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Received payments from customers and processed credit card transactions accurately.
- Administered diagnostic tests to detect glaucoma, cataracts, and other vision issues.
- Verified insurance coverage information prior to patient visit or procedure.
- Maintained accurate records of patient visits, examinations, prescriptions, and treatments in electronic health record systems.
- Assisted with lens and glasses creation and packaging.
Education
High School Diploma -
Del Oro High School
Loomis, CA05-2017
Skills
- Excellent communication skills
- Ability to multi-task
- File/records maintenance
- Quick learner
- Time management skills
- Client-focused
- Insurance Verification
- Patient Scheduling
- Strong Organization
- Medical Terminology
- Patient Health Information Access
- Patient Database Maintenance
- Preparing Treatment Rooms
Timeline
Procedure Scheduler (PSC)
Sutter Medical - Women's Imaging
10.2018 - Current
Front Office Receptionist
Stanford Ranch Optometry
10.2017 - 09.2018
High School Diploma -
Del Oro High School
Similar Profiles
Renee HansenRenee Hansen
Patient Service Representative at Sutter Medical Foundation Women's HealthPatient Service Representative at Sutter Medical Foundation Women's Health
Maria BaxterMaria Baxter
Mammography Technologist at Athena Imaging/Women's Imaging SpecialistsMammography Technologist at Athena Imaging/Women's Imaging Specialists
Jescennia ParraJescennia Parra
Technical Assistant at Women's Imaging CenterTechnical Assistant at Women's Imaging Center