Summary
Overview
Work History
Education
Skills
Timeline
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TAYLOR WILLIS

Roseville,CA

Summary

Tech-savvy and smart Procedure Scheduler (PSC) equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.

Overview

6
6
years of professional experience

Work History

Procedure Scheduler (PSC)

Sutter Medical - Women's Imaging
Sacramento
10.2018 - Current
  • Add your work and things you think are important here
  • Pulled patient charts for upcoming appointments.
  • Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
  • Utilized electronic health records systems to update patient data and procedure information.
  • Worked closely with hospital personnel to ensure accurate scheduling of procedures.
  • Coordinated patient appointments and ensured accuracy of information in the system.
  • Verified patient eligibility for coverage of services prior to scheduling procedures.
  • Responded to patient inquiries regarding procedure availability and scheduling.
  • Ensured all necessary paperwork was completed prior to scheduled procedures.
  • Advised patients about preparation requirements before undergoing a procedure.
  • Processed cancellations and reschedules within required timeframes.
  • Identified potential problems in the schedule process before they occurred.
  • Assisted patients with canceling and rescheduling appointments.
  • Coordinated appointments with customers and staff members according to availability.
  • Followed up with patients and confirmed appointments.
  • Updated patient information in databases and adhered to confidentiality requirements.
  • Instructed patients regarding how to prepare for appointments.
  • Informed patients regarding needed medical tests and procedures.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Communicated with patients with compassion while keeping medical information private.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Conducted follow-up calls with patients post-procedure for satisfaction surveys.

Front Office Receptionist

Stanford Ranch Optometry
Rocklin, CA
10.2017 - 09.2018
  • Greeted customers and visitors in a professional manner.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Received payments from customers and processed credit card transactions accurately.
  • Administered diagnostic tests to detect glaucoma, cataracts, and other vision issues.
  • Verified insurance coverage information prior to patient visit or procedure.
  • Maintained accurate records of patient visits, examinations, prescriptions, and treatments in electronic health record systems.
  • Assisted with lens and glasses creation and packaging.

Education

High School Diploma -

Del Oro High School
Loomis, CA
05-2017

Skills

  • Excellent communication skills
  • Ability to multi-task
  • File/records maintenance
  • Quick learner
  • Time management skills
  • Client-focused
  • Insurance Verification
  • Patient Scheduling
  • Strong Organization
  • Medical Terminology
  • Patient Health Information Access
  • Patient Database Maintenance
  • Preparing Treatment Rooms

Timeline

Procedure Scheduler (PSC)

Sutter Medical - Women's Imaging
10.2018 - Current

Front Office Receptionist

Stanford Ranch Optometry
10.2017 - 09.2018

High School Diploma -

Del Oro High School

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TAYLOR WILLIS