TAYLOR WILLIS
Roseville,CA
Summary
Tech-savvy and smart Procedure Scheduler (PSC) equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.
Overview
6
6
years of professional experience
Work History
Procedure Scheduler (PSC)
Sutter Medical - Women's Imaging
Sacramento
2018.10 - Current
- Add your work and things you think are important here
- Pulled patient charts for upcoming appointments.
- Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
- Utilized electronic health records systems to update patient data and procedure information.
- Worked closely with hospital personnel to ensure accurate scheduling of procedures.
- Coordinated patient appointments and ensured accuracy of information in the system.
- Verified patient eligibility for coverage of services prior to scheduling procedures.
- Responded to patient inquiries regarding procedure availability and scheduling.
- Ensured all necessary paperwork was completed prior to scheduled procedures.
- Advised patients about preparation requirements before undergoing a procedure.
- Processed cancellations and reschedules within required timeframes.
- Identified potential problems in the schedule process before they occurred.
- Assisted patients with canceling and rescheduling appointments.
- Coordinated appointments with customers and staff members according to availability.
- Followed up with patients and confirmed appointments.
- Updated patient information in databases and adhered to confidentiality requirements.
- Instructed patients regarding how to prepare for appointments.
- Informed patients regarding needed medical tests and procedures.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Conducted follow-up calls with patients post-procedure for satisfaction surveys.
Front Office Receptionist
Stanford Ranch Optometry
Rocklin , CA
2017.10 - 2018.09
- Greeted customers and visitors in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Received payments from customers and processed credit card transactions accurately.
- Administered diagnostic tests to detect glaucoma, cataracts, and other vision issues.
- Verified insurance coverage information prior to patient visit or procedure.
- Maintained accurate records of patient visits, examinations, prescriptions, and treatments in electronic health record systems.
- Assisted with lens and glasses creation and packaging.
Education
High School Diploma -
Del Oro High School
Loomis, CA2017-05
Skills
- Excellent communication skills
- Ability to multi-task
- File/records maintenance
- Quick learner
- Time management skills
- Client-focused
- Insurance Verification
- Patient Scheduling
- Strong Organization
- Medical Terminology
- Patient Health Information Access
- Patient Database Maintenance
- Preparing Treatment Rooms
Timeline
Procedure Scheduler (PSC)
Sutter Medical - Women's Imaging
2018.10 - Current
Front Office Receptionist
Stanford Ranch Optometry
2017.10 - 2018.09
High School Diploma -
Del Oro High School
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