Taylor Willis
Deville,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Hoping to find my forever career with a wonderful team.
Overview
7
7
years of professional experience
Work History
Payroll and Human Resources Associate
Bilfinger Industrial Services
Pineville , LA
12.2021 - Current
- Conducted new employee orientation and onboarding processes.
- Maintained personnel records according to established procedures while ensuring confidentiality of information.
- Resolved employee inquiries pertaining to human resources policies, procedures, and programs.
- Processed terminations paperwork and conducted exit interviews with departing employees.
- Participated in planning events such as company picnics or holiday parties.
- Created communication materials related to HR policies and procedures.
- Completed payroll processing from start to finish for more than 300 employees.
- Provided essential support to address individual HR needs of employees.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Assisted candidates with application processes by answering questions about application, performing background checks, and providing I-9 forms.
- Processed new employee paperwork and entered information into payroll system.
- Responded to employee inquiries regarding payroll and timekeeping.
- Tracked employee vacation, personal and sick leave earnings and use.
- Processed and issued paychecks and earnings statements.
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
- Prepared and balanced end-of-period reports and reconciled payroll issues.
- Recorded adjustments to previous pay-related errors.
- Trained new employees on company timekeeping systems.
- Verified past employment of candidate hires.
- Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.
- Developed job descriptions for open positions within the organization.
Store Manager's Assistant
Ace Hardware
Pineville , LA
06.2020 - 12.2021
- Oversaw the daily operations of the store, including inventory management, staff scheduling, and cash handling.
- Identified opportunities to reduce costs through improved processes and more efficient use of resources.
- Monitored stock levels on a daily basis to ensure adequate supply of merchandise while minimizing excess inventory levels.
- Trained new employees on proper operational procedures related to stocking shelves, customer service protocols.
- Resolved conflicts between customers and employees in a professional manner.
- Maintained accurate records of employee attendance and time sheets.
- Provided feedback on potential improvements or changes needed in store layout or display design.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled scheduling for store shifts to achieve adequate staffing.
- Counted and balanced registers.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Researched out-of-stock items to find additional inventory in other store locations.
Bank Teller
Evangeline Bank and Trust Company
Alexandria, LA
07.2018 - 10.2020
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Trained employees on cash drawer operation.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Delivered exceptional service to customers in person or over telephone.
- Adhered to financial services security and audit procedures.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Resolved problems or discrepancies concerning customers' accounts.
- Identified and reported suspicious behavior to security personnel as appropriate.
Shop Manager Payroll
E.L. Paulk Body Shop and wrecker service
Deville, LA
05.2017 - 07.2018
- Loaded and unloaded vehicles onto and from flatbeds using chains, winches, booms, and other equipment.
- Performed minor repairs on truck such as changing oil, checking brakes.
- Communicated effectively with dispatch team regarding job status updates throughout shift.
- Maintained accurate logs of each job performed including time spent on each task.
- Verified vehicle details before transporting them between locations according to company policy.
- Prepared necessary forms and reports with accuracy to perform essential recordkeeping.
- Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
- Obtained signatures needed to complete and process paperwork.
- Organized and maintained filing systems, both electronic and physical.
- Ensured all employees had access to current versions of forms, contracts, agreements.
- Conducted periodic reviews of inactive files to determine if they should be destroyed or kept for future reference.
- Provided customer service support for customers with questions or technical issues.
- Maintained a professional demeanor while handling customer calls.
- Performed data entry of customer contact information into computer database systems.
- Resolved discrepancies in employee payments.
Education
High School Diploma -
Buckeye High School
Deville, LA05-2018
Skills
- Background Checks
- Garnishment processing
- Benefits Administration
- Employment law knowledge
- Payroll Auditing
- Payroll Processing
- Recruitment and Onboarding
- Job description creation
- Human Resources Management
- Staff Management
- Conflict resolution tactics
- Onboarding and Orientation
- Confidential Document Control
- Training and mentoring
- HR services
- Customer Relations
- Microsoft Word
- Decision-Making
- Organization and Time Management
- Flexible and Adaptable
- Recordkeeping
- Calm Under Pressure
- Dependable and Responsible
- Customer Service
- Excellent Communication
- Organization
- Multitasking
- Team building
- Fast learning
Timeline
Payroll and Human Resources Associate
Bilfinger Industrial Services
12.2021 - Current
Store Manager's Assistant
Ace Hardware
06.2020 - 12.2021
Bank Teller
Evangeline Bank and Trust Company
07.2018 - 10.2020
Shop Manager Payroll
E.L. Paulk Body Shop and wrecker service
05.2017 - 07.2018
High School Diploma -
Buckeye High School
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