Taylor Wilson
Foley,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sitel
01.2018 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Administrative Assistant
NARO Hearing And Audiology
04.2020 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Cleaning Company Owner
Taylor Montgomery
04.2022 - Current
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Developed long-term relationships with key clients, vendors and service providers.
- Resolved customer service issues with timely and professional resolutions.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Created systems and procedures to streamline business processes and optimize resources.
Education
High School Diploma -
Pensacola State
Pensacola, FL10.2015
Skills
- Business Leadership
- Improve Performance
- Performance Monitoring and Evaluation
- Customer Care
- Employee Motivation
- Personnel Scheduling
- Desktops, Laptops and Mobile Devices
- Motivational Leadership
- Supplier Monitoring
- Staffing
- Recruiting and Training
- Operational Efficiency
Timeline
Cleaning Company Owner
Taylor Montgomery
04.2022 - Current
Administrative Assistant
NARO Hearing And Audiology
04.2020 - 09.2021
Customer Service Representative
Sitel
01.2018 - 03.2019
High School Diploma -
Pensacola State
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