Summary
Overview
Work History
Education
Skills
Timeline
Generic
Taylor Wilson

Taylor Wilson

Seneca,MO

Summary

Proven track record in enhancing customer satisfaction and loyalty at Frank Fletcher Ford, leveraging strong relationship-building and complaint handling skills. Excelled in diagnosing vehicle issues and upselling, significantly boosting parts sales. Achieved and surpassed monthly revenue targets through meticulous attention to detail and expert customer relations management.

Overview

7
7
years of professional experience

Work History

Automotive Service Advisor

Frank Fletcher Ford
02.2022 - Current
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
  • Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
  • Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
  • Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
  • Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
  • Mentored new team members in company policies, procedures, and best practices for delivering exceptional customer service as an Automotive Service Advisor.
  • Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
  • Answered questions and provided information about Area of expertise.
  • Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
  • Worked closely with sales team members to identify potential up-sell opportunities or provide support during new vehicle purchases, resulting in increased revenue generation.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Coordinated with parts department to determine availability of necessary components.

Automotive Service Advisor

Frank Fletcher Toyota
06.2021 - 02.2022
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
  • Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
  • Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
  • Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
  • Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
  • Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
  • Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
  • Answered questions and provided information about Area of expertise.

Automotive Service Advisor

Frank Fletcher Hyundai
01.2018 - 06.2021
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
  • Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
  • Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
  • Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
  • Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
  • Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
  • Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
  • Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
  • Mentored new team members in company policies, procedures, and best practices for delivering exceptional customer service as an Automotive Service Advisor.
  • Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
  • Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
  • Answered questions and provided information about Area of expertise.
  • Reduced average repair times by implementing process improvements that enhanced overall operational efficiency within the service department.
  • Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
  • Worked closely with sales team members to identify potential up-sell opportunities or provide support during new vehicle purchases, resulting in increased revenue generation.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Examined service history and provided initial inspection of vehicle to identify issues.

Sales Associate

Kinetic Marketing Group
04.2018 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

Diploma -

Carl Junction High School
Carl Junction, MO
05.2012

Skills

  • Customer Relations
  • Customer Satisfaction
  • Building Relationships
  • Complaint Handling
  • Estimating costs
  • Documentation
  • Follow-up skills
  • Appointment Scheduling
  • Attention to Detail
  • Customer Relationship Management
  • Strong Work Ethic
  • Multitasking and Organization
  • Computer Skills

Timeline

Automotive Service Advisor

Frank Fletcher Ford
02.2022 - Current

Automotive Service Advisor

Frank Fletcher Toyota
06.2021 - 02.2022

Sales Associate

Kinetic Marketing Group
04.2018 - 01.2019

Automotive Service Advisor

Frank Fletcher Hyundai
01.2018 - 06.2021

Diploma -

Carl Junction High School

Similar Profiles

CREATE PROFILE
Taylor Wilson