Summary
Overview
Work History
Education
Skills
Digital Arts
Timeline
Generic

Taylor Wilson

Carson,NV

Summary

Dynamic leader with a proven track record at Michaels Arts and Crafts, excelling in staff management and customer service. Skilled in inventory control and strategic planning, I've effectively enhanced team performance and customer satisfaction. My adept problem-solving and mentoring abilities have driven significant improvements in operational efficiency and employee motivation.


Driven professional with a track record of enhancing team efficiency and customer satisfaction at Round Table Pizza through strategic planning and staff management. Excelled in customer service, and boosting performance through innovative training and mentoring. Skilled in cash handling and conflict resolution, achieving significant improvements in operations and service delivery.

Overview

7
7
years of professional experience

Work History

Supervisor

Round Table Pizza
04.2023 - 06.2024
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Devised and implemented processes and procedures to streamline operations.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Observed packing operations to verify conformance to specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.

Replenishment Team Member

Michaels Arts and Crafts
03.2022 - 02.2023
  • Used basic mathematical skills to estimate weights, heights and centers of balance for proper pallet building.
  • Unpacked trucks, moved merchandise, and stocked shelves to provide appealing sales floor and positive customer experience.
  • Created seasonal displays to showcase new and promotional merchandise.
  • Added price tags, adjusted signage, and built cardboard kits.
  • Performed section resets to match new planograms.
  • Put away received merchandise in designated location.
  • Used two-way radios to hear incoming messages and provide verbal responses.
  • Pulled out-of-date, damaged or returned opened items to report to supervisor.
  • Greeted and used service model to meet customers' needs.
  • Cleaned and organized sales and stock areas.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Stocked shelves to match planogram images and instructions.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Transported merchandise pallets to move in warehouse.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Crew Member

Little Caesars
05.2021 - 01.2022
  • Operated cash register to ring up final bill and process various forms of payment.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.


Cashier

Michaels Arts and Crafts
08.2017 - 06.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Stocked, tagged and displayed merchandise as required.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Performed cash, card and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Assisted customers with returns, refunds and resolving transaction issues.

Support Specialist

Michaels Arts and Crafts
01.2018 - 12.2018
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Counted cash drawers to maintain accurate counts and / or report overages and shortages
  • Handled store deposits weekly
  • Handled potential liability reports
  • Handled money reports
  • Handled Employee reports
  • Frequently changed out price tags and put up promotional advertisements for weekly deals
  • Disposed and reported damaged items and products daily
  • Handled SHRINK reports
  • Regularly handled money in the safe to give cash drops to cashier whenever needed
  • Main keyholder most morning and afternoon shifts

Education

Currently Attending For Associates Degree - Digital Arts

Academy of Art University
San Francisco, CA

No Degree - General Education

Evergreen Valley College
San Jose, CA
01.2018

High School Diploma -

Oak Grove High School
San Jose, CA
05.2017

Skills

  • Business Development
  • Inventory Control
  • Staff Management
  • Strategic Planning
  • Expectation setting
  • Policy Enforcement
  • Training and mentoring
  • Priority management
  • Staff Discipline
  • Processes and procedures
  • Employee Motivation
  • Negotiation
  • Complex Problem-Solving
  • Goal-Oriented
  • Waste Reduction
  • ID Verification
  • Returns processing
  • Product restocking
  • Customer Service
  • Cash Handling
  • Drawer balancing
  • Cash Register Operation
  • Payment Processing
  • Customer Assistance
  • Product Recommendations
  • Refunds and exchanges
  • Guest inquiries
  • Conflict Resolution
  • Spirit, wine, and beer expertise
  • Sales expertise
  • Cash Management
  • Order Taking
  • Time management skills
  • Product Knowledge
  • Cleaning and sanitizing
  • Cash handling expertise
  • Money Handling
  • Loss Prevention
  • Cash register systems
  • Cash handling and management
  • Staff Training
  • Cash Drawer Balancing

Digital Arts

  • I'm going to Academy of Art University specifically for this purpose.
  • My ultimate goal is to be an animator, art director, or literally anything in this field.
  • My calling is art, and this is my greatest passion.
  • I have proficient skills amongst other amateurs, but it is nowhere near the level of a professional.
  • I am honing my skills as an artist, and my true goal is to one day make my own animated series that people can enjoy and remember fondly.

Timeline

Supervisor

Round Table Pizza
04.2023 - 06.2024

Replenishment Team Member

Michaels Arts and Crafts
03.2022 - 02.2023

Crew Member

Little Caesars
05.2021 - 01.2022

Support Specialist

Michaels Arts and Crafts
01.2018 - 12.2018

Cashier

Michaels Arts and Crafts
08.2017 - 06.2020

Currently Attending For Associates Degree - Digital Arts

Academy of Art University

No Degree - General Education

Evergreen Valley College

High School Diploma -

Oak Grove High School

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Taylor Wilson