Taylor Wilson
Lawrenceville,Georgia
Summary
Compassionate and detail-oriented nursing student with strong, foundational clinical experience and a strong background in customer service. Adept at providing high-quality patient care, building rapport with diverse populations, and delivering exceptional service under pressure. Demonstrates strong communication, problem-solving, and teamwork skills that align with patient-centered care goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Lead
Starbucks
Buford, Georgia
07.2022 - Current
- Delivered exceptional customer service in a fast-paced environment by actively listening to customer preferences and fulfilling customized orders accurately
- Maintained a clean, organized workspace in compliance with health and safety regulations
- Demonstrated teamwork by coordinating with coworkers to handle high-volume rush hours efficiently
- Managed multiple tasks simultaneously, such as preparing beverages, restocking supplies, and handling customer inquiries
- Built positive relationships with regular customers, enhancing customer loyalty and satisfaction
Customer Service Representative
Macys Inc
Buford, Georgia
01.2020 - 10.2024
- Delivered excellent customer service by actively listening to concerns and providing tailored solutions
- Maintained a calm and empathetic demeanor when addressing customer complaints or issues
- Developed strong organizational and multitasking skills in a fast-paced environment
Education
High School Diploma -
Covington High School
Covington, Louisiana05.2019
Some College (No Degree) - Bachelors of Nursing
Georgia Gwinnett College
Lawrenceville, GASkills
- Patient Assessment & Vital Signs Monitoring
- Assisting with Activities of Daily Living
- Basic Life Support (BLS)
- CPR Certified
- Infection Control Practices
- Charting and Documentation of Patient Information
- Mobility Assistance
- Transfers
- Use of Assistive Devices
- Observing and Reporting Changes in Patient Conditions
- Supporting Healthcare Teams
- Nasogastric tube insertion/removal
- Active Listening
- Communication
- Problem-Solving
- Time Management
- Conflict Resolution
Certification
- Basic Life Support (BLS) Certified
- CPR Certification
Customerserviceskills
- Active Listening: Attentive to patient concerns, ensuring their needs are understood and addressed effectively.
- Communication: Clear, professional verbal and written communication with patients, families, and interdisciplinary teams.
- Problem-Solving: Quickly resolves patient concerns and adapts to unexpected challenges to ensure positive experiences.
- Time Management: Efficiently balances multiple tasks in a busy healthcare setting while prioritizing patient care.
- Conflict Resolution: Handles challenging situations with patients or family members calmly and professionally.
Timeline
Team Lead
Starbucks
07.2022 - Current
Customer Service Representative
Macys Inc
01.2020 - 10.2024
High School Diploma -
Covington High School
Some College (No Degree) - Bachelors of Nursing
Georgia Gwinnett College
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