Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Winters

Waxhaw,NC

Summary

Hardworking Sales Associate and Assistant Manager with demonstrated leadership skills. Experienced in organizing schedules and excellent with multi-tasking. Effectively communicating with clients and keep a team working productively.

Overview

4
4
years of professional experience

Work History

Assistant Office Manager

Bed And Bark
12.2023 - Current
  • Streamlined office procedures by implementing efficient filing systems and managing schedules.
  • Enhanced team productivity with strong leadership, training, and support for all staff members.
  • Cultivated a professional atmosphere by maintaining open lines of communication among team members.
  • Assisted in recruitment efforts, interviewing candidates and onboarding new hires for a seamless transition into the company.
  • Handled customer issues with care to minimize client turnover.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Front Desk Receptionist

Bed And Bark
05.2022 - 11.2023
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest loyalty by maintaining a welcoming and organized reception area and making connections with clients.
  • Scheduled reservations ranging up to 5 weeks and maintained an organized calender.
  • Managing check-in and check out procedures making a seamless experience for clients.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.

Salon Receptionist

Cost Cutters
05.2021 - 05.2022
  • Routed incoming mail and messages to relevant personnel without delay.
  • Scheduled office meetings and client appointments for staff teams.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Organized, maintained and updated information in computer databases.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Generated reports to track customer satisfaction and sales.

Pharmacy Technician

Walgreens
02.2020 - 12.2020
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Stocked, labeled, and inventoried medication to keep accurate records.

Customer Service Associate

Walgreens
09.2019 - 02.2020
  • Maintained knowledge of products to provide accurate information to customers.
  • Kept shelves stocked and organized.
  • Maintained high level of customer communication and engagement to increase customer loyalty.
  • Maintained customer satisfaction by addressing and resolving issues and inquiries.
  • Provided efficient and accurate cash transactions.

Education

High School Diploma -

Parkwood High School
Monroe, NC
06.2019

Skills

  • Workflow Coordination
  • Policy and Procedure Modification
  • Data Inputting
  • Performance Monitoring
  • Staff Training
  • Inventory Control
  • Time Management
  • Record Keeping
  • Client Relations
  • Clear Oral/Written Communication
  • Excellent Multi-Tasking Ability
  • Scheduling

Timeline

Assistant Office Manager

Bed And Bark
12.2023 - Current

Front Desk Receptionist

Bed And Bark
05.2022 - 11.2023

Salon Receptionist

Cost Cutters
05.2021 - 05.2022

Pharmacy Technician

Walgreens
02.2020 - 12.2020

Customer Service Associate

Walgreens
09.2019 - 02.2020

High School Diploma -

Parkwood High School

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Taylor Winters