Taylor Woelk
Chapmansboro,TN
Summary
Proactive Service Writer and Automotive Technician with extensive experience in customer service, inventory management, and technical diagnostics. Successfully increased repeat business and optimized workflow processes through exceptional service, accurate estimates, and effective coordination. Bringing strong organization, technical knowledge, and a commitment to customer satisfaction to new opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable automotive professional with background servicing both foreign and domestic vehicles. Also have experience in servicing brakes, exhaust systems and engines for diverse makes and models. Frequently commended for work quality and speed. Personable Service Writer accomplished in coordinating [Type] service jobs by distributing among technicians. Focused on customer service by negotiating pricing with vendors as well as navigating insurance and warranty policies. Passionate about solving problems through an in-depth understanding of the service department and customers' expectations.
Overview
8
8
years of professional experience
Work History
Service Writer/Automotive Technician
First Choice Auto Care and Muffler Center
01.2020 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Presented different repair options to customers to help each person make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate orders.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
- Optimized workflow processes by assigning tasks based on technician expertise, ensuring efficient completion of repair jobs and maximizing resource utilization.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Maintained accurate records of time and materials required to perform repairs and service.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Reduced repeat repair visits by implementing thorough quality control checks.
- Repaired and replaced worn and damaged components.
- Analyzed vehicle data using advanced diagnostic equipment.
- Read and followed technical documentation to complete accurate repairs.
Maintenance Technician
Imt Germantown
06.2018 - 01.2020
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Installed new locks, door handles, and door closers.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Enhanced team skills through development and delivery of comprehensive training program on new technologies.
Pool Builder
WaterShapes
05.2016 - 05.2018
- Enhanced client satisfaction by delivering high-quality pool designs tailored to their specific needs.
- Improved pool construction efficiency by streamlining the building process and implementing best practices.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication during all phases of a project.
- Conducted thorough site assessments and prepared detailed reports for accurate project planning and execution.
- Maintained strong relationships with suppliers to secure high-quality materials at competitive prices.
- Reduced project completion times with effective resource allocation, scheduling, and task prioritization.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Loaded and unloaded materials onto trucks and trailers.
- Managed safe and efficient use of tools and equipment on construction sites.
- Mixed and poured concrete for variety of projects.
- Cleaned and maintained tools, equipment and worksites.
Education
High School Diploma -
Sycamore High School
Pleasant View, TN05.2016
Skills
- Schedule Coordination
- Order Preparation
- Customer Service
- Cost Estimates
- Technical knowledge
- Effective writing
- Strong Organization
- Appointment Scheduling
- Managing status reports
- Changing tires
- Engine repair
- Problem-Solving
- Changing Oil
- Troubleshooting skills
- Preventive Maintenance
- Replacing parts
- Fluid Exchanges
- Brake Systems
- Exhaust Systems
- Concrete mixing
- Heavy Equipment Operation
- Forklift Operation
- Concrete Cutting
- Trowel Techniques
- Hand-tool proficiency
- Demolition Work
- Arc welding
- Grinding and Finishing
- Flux-Cored Arc Welding
- Portable Grinders
- Flat Welding Position
- Welding Equipment Maintenance
- TIG Welding
- Surface grinding
- Tool repair and maintenance
- Visual Inspection
- Torch Installation
- Power tools operations
- Power tools expertise
- Outdoor Power Tools Proficiency
- Electrical Troubleshooting
- Electrical Installation
- Electrical Safety
- Lighting Systems
- Low-voltage Systems
- Conduit Bending
- Woodworking Techniques
- Beam Placement
- Wall construction
- Drywall Installation
- Joist Installation
- Scaffolding Setup
- Door installation
- Window Installation
- Insulation application
- Roof Assembly
- Floor installation
- Material Selection
- Algae treatment
- Pump maintenance
- Valve Replacement
- Remote control setup
- Pool cover installation
- Chlorine handling
- Schedule Coordination
- Skimmer maintenance
- Water testing
- Filter Maintenance
- Light fixture replacement
- Pressure Washing
- Vacuuming pools
- Acid washing
- Winterizing pools
- Debris Removal
- Hedge Trimming
- Mowing techniques
- Watering Techniques
- Mulching practices
- Sod Installation
- Snow Removal
- Retaining Wall Construction
- Sprinkler system repair
- Drainage Solutions
- Valid Driver's License
- Safe Equipment Operation
- Loader Operation
- Skid Steer Proficiency
- Daily vehicle inspections
- Front end loader operations
- Proper lifting techniques
- Hazard Assessment
- Land Clearing
- Heavy Machinery Operation
- Precision cutting
- Chainsaw Handling
- Chainsaw Sharpening
- Stump removal
- Hand-Eye Coordination
Timeline
Service Writer/Automotive Technician
First Choice Auto Care and Muffler Center
01.2020 - Current
Maintenance Technician
Imt Germantown
06.2018 - 01.2020
Pool Builder
WaterShapes
05.2016 - 05.2018
High School Diploma -
Sycamore High School
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