Taylor Woods
Summary
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
New Development (Lease-Up) Community Manager
Cardinal Group Management
05.2023 - Current
- Facilitated techniques and audits leasing daily to ensure weekly and monthly goals were achieved.
- Enhanced online prospect engagement by creating and implementing tailored content strategies.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community brand growth.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Trained new team members on effective use of digital tools and platforms for managing communications and effective leasing strategies.
Traveling Leasing and Operations Manager
Cardinal Group Companies
09.2021 - 05.2023
- Assumes roles during onsite vacancies ranging from Leasing Manager to Community Manager
- Established positive and effective communication among team members and organization leadership, reducing miscommunications and missed deadlines.
- Utilizes sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve budgeted occupancy
- Assisted with marketing strategy creation and advertising initiatives to better promote communities to the public.
- Successfully leads teams in leasing and marketing efforts using previous industry experience, communication, and customer service, while also conducting training for all community personnel in accordance with company policies and procedures
Assistant Marketing and Leasing Team Lead
Cardinal Group Management
03.2021 - 09.2021
- Completed weekly operation reports and deliverables including but not limited to: maintaining the marketing analysis surveys for over 10 competitors, daily audit and update of community website, and weekly update for companies market tracker, Terrain
- Assisted Leasing and Marketing Team Lead in scheduled charges, daily lease approvals, application audits, and same page leasing team meetings to help garner leasing productivity and improve overall closing ratios
- Created staff schedules, approved requested time off, and updated reports.
- Demonstrated knowledge of company mission and goals and mentored team members in reaching objectives aligned with company core values.
- Facilitated training for team members through daily coaching and regular performance appraisals.
- Successfully ran outbound marketing campaigns bringing in hundreds of weekly leads from campus activations, restaurant partnerships, and local vendor set ups allowing the team to close on a melting pot of applicants mirroring the eclectic cultures that is metro Atlanta.
- Delegated daily tasks, addressed team members questions, and resolved scheduling issues.
- Managed team workload to reach production targets.
Resident Service Manager
Cardinal Group Management
12.2020 - 03.2021
- Helped grow the community overall ORA score to 68 points which is the highest the community has been in over 2 years
- Developed, produced, and organized resident events and communications through community newsletters, surveys, social media engagement, and various functions for over 1200 residents
- Assisted to achieve the community's resident satisfaction and retention goals by fielding and resolving resident complaints or concerns in a timely manner
- Digital content creator for community's social media platforms driving online brand awareness and pushing branding efforts.
Leasing Team Member
Cardinal Group Management
09.2020 - 12.2020
- Engaged with residents and prospects handling their needs and complaints while implementing new COVID social distancing guidelines
- Regularly assisted in and oftentimes ran weekly outreach and engagement marketing activities for prospects and current residents
- Worked with fellow leasing team members on selling vacancies throughout the property while completing digital leasing files for over 1000 applicants.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with team members and team leads.
Teaching Assistant
Robert Hunter Elementary
01.2019 - 09.2020
- Working directly with students in a behavior disorder classroom, building self-managing skills in order for the students tobe moved back into a classical classroom setting
- Assisting students with day to day questions and subjects, withconcentrations in science, math, reading and writing.
Leasing Consultant
Peak Campus Management
04.2016 - 08.2018
- Assisted Managers with leasing, marketing and maintaining positive resident relations of multi-person residential apartments
- Participated in outreach marketing activities on a weekly basis to obtain prospective residents
- Executed and recorded weekly inspections for the community
- Maintained a closing ratio of approximately 83%
- Worked with fellow consultants on promoting vacancies on property while completing leasing files.
- Responded to requests and scheduled appointments for property showings.
- Greeted prospects, showed apartments, and prepared leases.
Education
Masters of Health Administration - Health AdministrationSpecialization- Informatics
Saint Joseph's University
Philadelphia, PA06.2020
Bachelor of Arts - Environmental Sciences and Policy, Biology, Chemistry, Spanish
Florida State University
Tallahassee, Fl12.2017
Skills
- Performance Monitoring and Evaluation
- Community Optimization
- Onboarding and Orientation
- Administrative Management
- Workflow Optimization
- Team Leadership
- Client Relations
- MS Office
- Market and Competitor Research
- Maintaining closing ratios
- Social Media Marketing
- Lease management experience
Certification
CPR/ AED Certified for Adults and Children'sSkillsComputer: Proficient in: Microsoft Office, RealPage/OneSite Property Management Software, Entrata Core, and DocuScanKnowledgeable in: Adobe PS
Timeline
New Development (Lease-Up) Community Manager
Cardinal Group Management
05.2023 - Current
Traveling Leasing and Operations Manager
Cardinal Group Companies
09.2021 - 05.2023
Assistant Marketing and Leasing Team Lead
Cardinal Group Management
03.2021 - 09.2021
Resident Service Manager
Cardinal Group Management
12.2020 - 03.2021
Leasing Team Member
Cardinal Group Management
09.2020 - 12.2020
Teaching Assistant
Robert Hunter Elementary
01.2019 - 09.2020
Leasing Consultant
Peak Campus Management
04.2016 - 08.2018
Masters of Health Administration - Health AdministrationSpecialization- Informatics
Saint Joseph's University
Bachelor of Arts - Environmental Sciences and Policy, Biology, Chemistry, Spanish
Florida State University
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