Taylor Peterson
Account Executive
Lebanon,Tennessee
Summary
Dedicated Account Executive is successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with a history of achieving and exceeding expectations. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Executive
Adecco USA
Lebanon , TN
02.2022 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Contacted customers as issues arose to provide prompt resolutions.
- Identified client business needs by gaining an understanding of goals, objectives, and processes.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Acted as main point of contact in matters relating to client concerns and needs.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Created and maintained OMS related documentation such as user guides, system diagrams and process flows.
- Reviewed customer orders to ensure accuracy and completeness of information.
Human Resources Coordinator
CEVA Logistics Inc.
Lebanon , TN
09.2021 - 02.2022
- Explained human resources policies and procedures to employees over 100.
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections
- Assessed employee performance and issued disciplinary notices
- Answered employee questions during entrance and exit interview processes
- Managed communication regarding employee orientation and open enrollment for benefits
- Managed employee onboarding with enriching internal and external training development of both online and traditional environments
- Created job descriptions to attract targeted talent pool within market wage range
- Organized and delivered training by scheduling, securing facilities and collaborating with subject-matter experts
- Delivered high-quality customer service through deep commitment to knowledge and performance
- Supported office clerical functions using word processing and other software, email and office machines
- Monitored and reported on key performance indicators and shared results with management team
- Presented data by computer readouts, graphs, charts, tables and written reports
- Created graphs, charts, and tables to report on results of statistical analyses.
Client Delivery Manager
ADECCO USA
Mt Juliet , T
02.2020 - 09.2021
- Identifies, screens and interview candidates for multiple client departments
- Manage and process new associates including background and drug screening, employment verifications, payroll, and terminations
- Strategize and partner with Client team on service delivery and retention
- Resolve all HR escalations and Workers Compensation claims when needed
- Create weekly reports from multiple systems in MS Excel, utilizing Kronos time-keeping system, employee tracking and retention software
- Lead Client Dedicated Delivery Team in new start up in West Tennessee, ensuring seamless service to Client.
Client Program Coordinator
ADECCO USA
02.2016 - 02.2018
- Oversaw 200+ employees in a rapidly growing facility
- Responsible for payroll, reporting, and hiring practices to ensure compliance
- Managed all Associate scheduling regarding time off, vacation and holidays
- Worked closely with Client Management team on recruiting efforts, retention, and overall staffing of departments Organized and participated in Client sponsored events onsite.
- Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
- Developed and implemented program activities according to established goals and objectives.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
Education
CNA -
Home Instead Senior Care
Lebanon TN 03.2016
DIPLOMA - GENERAL EDUCATION
Board of Education Center
Carthage TN 01.2013
Skills
- Account Management
- Client Relationship Management
- Account Development
- Team Training
- Order Management
- Issue Resolution
- Employee Relations
- Training Development
- Project Planning
- Payroll and Benefits Administration
- Onsite Tours
- Process Improvements
- Office Administration
- Strategic Planning
- Report Creation
Certification
- Six Sigma Certified.
References
References available upon request.
Timeline
Account Executive
Adecco USA
02.2022 - Current
Human Resources Coordinator
CEVA Logistics Inc.
09.2021 - 02.2022
Client Delivery Manager
ADECCO USA
02.2020 - 09.2021
Client Program Coordinator
ADECCO USA
02.2016 - 02.2018
CNA -
Home Instead Senior Care
DIPLOMA - GENERAL EDUCATION
Board of Education Center
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