Taylor Yoakum
Merrillville,IN
Summary
Customer Service Representative with exceptional oral and written communication skills, active listening abilities, and analytical problem-solving expertise. Enhances customer experiences through service-orientated behaviors, a deep understanding of customer needs, and the delivery of tailored solutions to foster loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Booksy
01.2022 - Current
- Respond promptly to telephone inquiries, minimizing wait times and significantly enhancing the customer experience.
- Analyze customer information to identify and address issues, while striving to deliver effective solutions and maintain service excellence.
- Demonstrate positive attitude while assisting a substantial volume of customers daily via phone, prioritizing customer satisfaction.
- Accurately record client interactions to facilitate request tracking, documentation of problems. and recording offered solutions.
- Escalate complex issues to the appropriate team when a resolution can not be achieved, ensuring timely and effective problem-solving.
Production Coordinator
World Wide Technology, Inc.
08.2019 - 01.2022
- Proactively resolved discrepancies and issues at early stages, preventing further escalation.
- Collaborated with project managers to confirm product effectiveness and promptly requested replacements for any damaged products, ensuring seamless project continuity.
- Maintained stringent quality assurance measures while prioritizing customer satisfaction objectives.
- Formulated and implemented corrective action plans and preventative strategies to improve operational efficiency.
- Ensured consistent adherence to 5S standards, promoting an organized and efficient work environment.
Retail Sales Consultant
Sprint
03.2017 - 08.2019
- Maintained comprehensive knowledge of store processes and procedures, staying consistently up-to-date with new products and developments.
- Efficiently managed cash register operations, ensuring accurate transactions and seamless customer interactions.
- Orchestrated the replenishment of the sales floor to ensure optimal product availability.
- Built strong customer rapport to identify and create demand for new products, contributing to a 50% increase in sales through exceptional service.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
Some College - Accounting
Southern Illinois University Edwardsville
Edwardsville, ILSkills
- Meticulous Attention to Detail
- Strong Active Listening Abilities
- Advanced Problem-Solving Expertise
- Professional Phone Etiquette
- In-Dept Product Knowledge
- Excellent Written and Verbal Communication
- High Adaptability to Change
- Experienced in Staff Training and Development
- Client Relationship Management
Career Highlights
- Consistently recognized as top performer for achieving excellence in customer satisfaction, occupancy, and quality metrics.
- Achieved high rankings in customer satisfaction, demonstrating a commitment to delivering exceptional service and support.
- Honored with accolades such as Case Terminator, Agent Spotlight, and Agent of the Week multiple times, reflecting outstanding performance and dedication.
Timeline
Customer Service Representative
Booksy
01.2022 - Current
Production Coordinator
World Wide Technology, Inc.
08.2019 - 01.2022
Retail Sales Consultant
Sprint
03.2017 - 08.2019
Some College - Accounting
Southern Illinois University Edwardsville
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