Taylor Young
Dallas,TX
Summary
Healthcare professional equipped to make significant impact through patient care and clinical expertise. Strong focus on team collaboration and adaptability to changing needs ensures reliability. Skilled in patient assessment, administering treatments, and maintaining medical records. Valued for empathy, problem-solving, and effective communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Therapy Technician
Cutting Edge Pediatric Therapy
05.2024 - Current
- Stock and pickup supplies for the entire clinic
- Kept track of purchases for the clinic using Excel
- Streamlined administrative tasks such as scheduling appointments and filing documentation, ensuring smooth clinic operations.
- Consistently upheld strict compliance with HIPAA regulations, protecting sensitive patient information at all times.
- Prepared necessary equipment for therapy sessions, maintaining a clean and organized work environment.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and restocking treatment rooms
- Contributed to a positive work atmosphere through effective teamwork and collaboration with clinic staff members.
- Replenished spaces with fresh linens for clinic use.
Patient Care Coordinator
Associates in Women's Health
05.2023 - 04.2024
- Welcomes and greets all patients and visitors, registers new patients, facilitates patient flow, schedules appointments, responds to inquiries, maintains office supplies, protects patient confidentiality, and keeps the reception area organized.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Delivered excellent patient experiences and direct care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
Patient Care Technician
Serenity Mental Health Centers
01.2023 - 05.2023
- Administers TMS treatment, supports patients during treatment, educates patients about healthy lifestyles, maintains accurate medical records, and monitors patient symptoms.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Demonstrated empathy towards patients undergoing mental health challenges while administering effective treatments to improve their quality of life.
- Streamlined appointment scheduling processes by coordinating closely with office administrators and patients'' healthcare teams.
- Assisted in training new technicians on proper use of TMS devices, ensuring consistent delivery of high-quality care across the clinic''s staff members.
- Stayed current on emerging research in the field of TMS therapy, incorporating new techniques and protocols into daily patient care.
- Maintained accurate records of each treatment session, ensuring that all data was available for future reference or research purposes.
Crisis Prevention Technician
Unity Health
07.2022 - 01.2023
- Responds to emergency calls, controls disorderly conduct, investigates incidents, assists patients with prescribed activities, and ensures safety needs are met.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
Client Liaison
Olive Tree Counseling
10.2021 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate therapists.
- Tracked client satisfaction levels using surveys and feedback mechanisms, implementing improvements as needed.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
Front Desk Receptionist
Samaritan Integrative Services
01.2016 - 02.2021
- Makes appointments, processes bills, organizes files, directs visitors, and responds to customer inquiries.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Emergency Department Medical Scribe
ProScribe, LLC
01.2016 - 06.2016
- Assists ER doctors by recording patient exam details, clinical history, complaints, diagnoses, procedures, and medical orders.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Checked patient records to verify information accuracy.
Education
High school diploma -
Pleasant Grove High School
Texarkana, TXBachelors in Nursing (incomplete) -
Texas A&M Texarkana
Texarkana, TX06.2018
Bachelors in Nursing (incomplete) - Nursing
Texas Woman's University
Denton, TX06.2014
Skills
- Multi-line Phone Systems
- Medical Office Experience
- Phone Etiquette
- Data Entry
- Microsoft Outlook
- Medical Scheduling
- Cash Handling
- Medical Billing
- Organizational Skills
- Microsoft Word
- Medical Records
- HIPAA
- Patient Care
- Medical Terminology
- Anatomy Knowledge
- Vital Signs
- Customer service
- EMR systems
- Conflict management
- Microsoft Excel
- Typing
- Communication skills
- Administrative experience
- Phone triage
- Time management
Certification
EMT-B, EMT Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Therapy Technician
Cutting Edge Pediatric Therapy
05.2024 - Current
Patient Care Coordinator
Associates in Women's Health
05.2023 - 04.2024
Patient Care Technician
Serenity Mental Health Centers
01.2023 - 05.2023
Crisis Prevention Technician
Unity Health
07.2022 - 01.2023
Client Liaison
Olive Tree Counseling
10.2021 - 06.2022
Front Desk Receptionist
Samaritan Integrative Services
01.2016 - 02.2021
Emergency Department Medical Scribe
ProScribe, LLC
01.2016 - 06.2016
Bachelors in Nursing (incomplete) -
Texas A&M Texarkana
EMT-B, EMT Certification
High school diploma -
Pleasant Grove High School
Bachelors in Nursing (incomplete) - Nursing
Texas Woman's University
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