Taylor Ziegler

• Documented observations alongside required data.
• Analyzed collected data to identify trends, patterns, and correlations.
• Analyzed collected data for accuracy and completeness.
• Maintained positive working relationship with fellow staff and management.
• Collected and documented data to support research and information-gathering activities.
• Adhered strictly to organizational rules and guidelines while conducting fieldwork.
• Collected and organized materials and data for research reports, publications and program information.
• Kept data secure and followed proper procedures for uploading and transmitting information.
• Monitored field operations activities at sites where surveys are conducted.
• Assisted in data analyses and preparation of charts, graphs and reports.
• Stayed on top of daily workload with speed and efficiency.
• Utilized a variety of software programs to store, manage, and analyze collected data sets.
• Ensured all safety protocols were followed during site visits.
• Proofread documents carefully to check accuracy and completeness of all paperwork.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Updated and maintained databases with current information.

• Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
• Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Updated databases with new and modified customer data.
• Offered resolutions to de-escalate calls and solve customer issues.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Navigated through computer systems to review information and respond appropriately to callers.
• Maintained high levels of professionalism while interacting with customers via phone or email.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Updated system with order specifics and customer details, preferences, and billing information.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Maintained strong call control and quickly worked through scripts to address problems.
• Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
• Maintained detailed records of customer interactions and transactions for future reference.
• Engaged actively with callers, confirming or clarifying information and diffusing anger.
• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Utilized knowledge base to answer inquiries from customers quickly and effectively.
• Monitored customer satisfaction levels through surveys and feedback forms.
• Updated customer accounts, addresses and contact information within call management databases.
• Determined accurate prices for customer services, consistently searching for deals and best prices.
• Provided accurate information regarding products and services while upselling additional products when appropriate.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Analyzed data collected during each call in order to identify trends in customer feedback.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
• Maintained records of customer interactions, transactions, comments and complaints.
• Assisted customers with navigating the company's website to locate desired information or items for purchase.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Processed orders, forms, applications, and requests accurately and efficiently.
• Maintained accurate records of customer interactions for future reference.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Completed day-to-day duties accurately and efficiently.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Utilized various software and tools to streamline processes and optimize performance.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

• Presented menus and answered questions regarding items.
• Stocked service areas with supplies during slow periods.
• Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
• Trained new employees to perform duties.
• Informed customers about specials, upselling additional food and drink items.
• Operated POS terminals to input orders, split bills and calculate totals.
• Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
• Took accurate food and drink orders, using a POS ordering software system.
• Filled condiments and napkin containers during slack periods.
• Garnished dishes and beverages to serve visually appealing menu items.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Prepared salads, appetizers, and garnishes to assist kitchen staff.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
• Assisted in preparing salads, appetizers and desserts to speed up food service.
• Completed opening and closing checklists to ensure smooth restaurant operations.
• Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
• Provided exceptional service to high volume of daily customers.
• Informed customers of daily specials and signature menu items.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Stocked server areas with supplies before, during and after shifts.
• Communicated with kitchen staff to stay updated on item availability and customer wait times.
• Served food and beverages to patrons and confirmed complete orders.
• Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
• Relayed orders to service bar and kitchen via point-of-sale register system.
• Complied with all health department regulations regarding food handling, storage and sanitation standards.
• Greeted customers, answered questions and recommended specials to increase profits.
• Assisted guests with making food and beverage selections.
• Checked on guests during meals to ensure satisfaction with each course.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Explained menu items, describing ingredients and cooking methods upon request.
• Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Verified that prepared food met all standards for quality and quantity before serving it to customers.
• Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
• Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
• Promoted desserts, appetizers, and specialty drinks to optimize sales.
• Demonstrated up-selling techniques when appropriate to increase restaurant sales.
• Calculated charges, issued table checks, and collected payments from customers.
• Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
• Brought wine selections to tables with appropriate glasses and poured for customers.
• Resolved customer complaints in a polite manner according to company policy.
• Collected tickets and followed proper cash-handling procedures.
• Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
• Assisted with customer requests and answered questions to improve satisfaction.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Worked with cross-functional teams to achieve goals.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Worked effectively in team environments to make the workplace more productive.

Same as the other position, transferred to Salem due to moving.

• Documented and entered special orders for event catering and party trays.
• Inspected labels on deli products to verify accuracy of pricing.
• Followed recipes and customer requests to prepare meals.
• Checked signage and pricing to verify accurate displays on counters and in cases.
• Scrubbed and polished counters to remove debris and food.
• Assisted customers with selecting products from the deli case or menu board.
• Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
• Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
• Maintained safe food handling practices to prevent germ spread.
• Demonstrated strong communication skills when interacting with customers and coworkers.
• Maintained cleanliness of the deli area and equipment.
• Organized ingredients and restocked supplies to prepare for busy periods.
• Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
• Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
• Greeted customers in a friendly and professional manner.
• Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
• Responded to customer questions regarding product availability.
• Provided customers with fresh product and correct portion size to minimize shrink.
• Trained new employees on proper handling of food, safety protocols, and customer service techniques.
• Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
• Restocked napkins, condiments and utensils at self-service areas during slow periods.
• Stocked shelves with fresh items daily.
• Stored perishable food items in freezer or refrigerator to protect from spoilage.
• Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
• Followed company recipes for preparing foods such as soups, salads, sandwiches.
• Adhered to health regulations regarding food handling and sanitation standards.
• Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
• Offered samples to promote and upsell specials.
• Rotated product on shelves to ensure freshness.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
• Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
• Updated food displays, cases and other customer-facing areas to increase sales of special items.
• Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
• Provided accurate pricing information when requested by customers.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Operated a variety of machinery and tools safely and efficiently.
• Managed inventory and supplies to ensure materials were available when needed.
• Completed day-to-day duties accurately and efficiently.

• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Monitored customer satisfaction levels through surveys and feedback forms.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Provided accurate information about products and services to customers.
• Resolved customer complaints promptly and efficiently.
• Maintained a high level of professionalism when dealing with difficult customers.
• Took special orders in person and over telephone, generating additional revenue every month.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Answered customer inquiries and provided accurate information regarding products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Determined accurate prices for customer services, consistently searching for deals and best prices.
• Updated system with order specifics and customer details, preferences, and billing information.
• Collaborated with sales team members to stay current on inventory levels and resolve item issues.
• Completed day-to-day duties accurately and efficiently.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Assisted with customer requests and answered questions to improve satisfaction.