To work in a team spirited atmosphere where my own passions and abilities can bring positive energy and growth into the work environment. Efficiency and dedication along with strong work-ethic are my strongest qualities which have fostered my goal of exceptional customer service.
Overview
10
10
years of professional experience
Work History
Waitress
@The Barn
Granby, CT
07.2021 - 02.2024
Warmly greet new and returning guests while developing relationships ensuring customer loyalty
Deliver exceptional customer service by taking accurate orders and ensuring timely food and beverage delivery
Attentive to customer requests in a timely manner making guests feel top priority.
Successfully resolved conflicts regarding guests with professionalism and empathy for both the restaurant and guest.
Handled food and beverages safely while prioritizing clean and sanitized work spaces.
Willing to take on extra tasks to help maintain a positive guest experience and a manageable flow of my co-workers.
Waitress
Cambridge Brew House
Granby, CT
08.2020 - 07.2021
Presented food and beverages to guests at tables.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Patient Care Coordinator
New England Dental Center
Windsor , CT
05.2020 - 07.2022
All administrative duties associated with front desk protocol.
Manage appointment calendar and optimize schedule to reach productivity goals.
Enter patient demographics and updated patients individual insurance policies.
Responded to patient queries and concerns to resolve issues in accordance with practice polices.
Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
Calculate treatment plan costs based on patients individual benefits.
Triage patient needs to appropriate departments.
Established strong work network by building interpersonal professional relationships.
Proficient at Word, Excel, Powerpoint and SoftDent.
Puppy Care Technician
Fidelco
Bloomfield , CT
08.2018 - 05.2020
Monitored the health of several litters and took detailed notes on progress with regard to wellness, behavioral and breeding goals.
Treated minor ailments and injuries related to pregnant and nursing mothers as well as newborn to 11 week old puppies.
Adhered to a high standard of safety, cleanliness and professionalism.
Followed strict procedures for mother and puppy enrichment for successful behavioral development.
Sales Associate
HomeGoods
Simsbury, CT
08.2014 - 02.2018
Merchandised with signage and appealing displays to encourage customer sales.
Responsible for recovering and cleaning several departments of the store before close.
Trained several different new-hires.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Traveled to assist in merchandising of new store locations.
Identified appropriate solutions to minimize issues and quickly solve problems.
Customer Care Specialist - Seasonal at Williams-Sonoma, Pottery Barn Kids, Pottery Barn, West ElmCustomer Care Specialist - Seasonal at Williams-Sonoma, Pottery Barn Kids, Pottery Barn, West Elm
Head of STORES at Alshaya - Home Furnishings Division (Pottery Barn, Pottery Barn Kids, West Elm, & William Sonoma)Head of STORES at Alshaya - Home Furnishings Division (Pottery Barn, Pottery Barn Kids, West Elm, & William Sonoma)