Taylor Zwisler
Seattle,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Customer Success/Business Operations Manager
Bundle
Seattle, WA
06.2022 - 11.2023
- Developed go to market strategy for attracting nationwide suppliers to the Bundle platform and leading to their marketplace's initial suppliers.
- Played instrumental role in client satisfaction by developing best practices in customer service and outreach
- Created customer support strategies to increase customer retention and support product development.
- Wrote all initial sales scripts, demo scripts and email templates for outreach to early customers.
Cofounder and Head of Customer Experience
Inspectify
Seattle, WA
08.2019 - 12.2021
- Closed $1.5M seed financing by developing materials and delivered presentations to Angel investors and VCs, ultimately gaining acceptance to Y Combinator.
- Grew to exceed 1,000 independent contractors by overseeing strategy and outreach to build out a pool of qualified, high-performing inspectors (SMB to Enterprise level). Maintained a less that 5% churn.
- Maintained less than 1% error rate across all client orders (100 orders/day).
- Built out and managed early CS team which scaled to 11 people managing 100 orders/day.
- Developed all training and QA/QC checks for Customer Success team
Head of Sales
Vault Payment Systems
Los Angeles, CA
01.2017 - 03.2019
- Grew business from $0 to $5m ARR.
- Successfully managed team of 10 direct reports.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Evaluated performance against goals and implemented appropriate development plans leading to sustained growth across all metrics.
Multifamily Investment Advisor
Triqor Group
Los Angeles, CA
01.2015 - 01.2017
- Cultivated relationships with $1M to $20M premier accounts, specializing in Main Street investors owning portfolios of multifamily assets.
- Delivered best-in-class real estate investment advisory and support services.
Sales Agent
Luxpads Luxury Rentals
Los Angeles, CA
01.2014 - 01.2015
- Performed cold-calling and follow-ups with leads to secure new revenue.
- #1 performing sales agent 4 months in first year.
Education
Bachelor of Arts - Psychology
University of Southern California
Los Angeles05.2014
Skills
- Collaborative Environments
- Corrective Action Planning
- Continuous Quality Improvement (CQI)
- Promotions and Marketing Strategies
- Contact Management Systems
- Customer Account Review
- Business Management and Development
- Public Presentations
- Client Relationship Management
- Selling Skills
Timeline
Customer Success/Business Operations Manager
Bundle
06.2022 - 11.2023
Cofounder and Head of Customer Experience
Inspectify
08.2019 - 12.2021
Head of Sales
Vault Payment Systems
01.2017 - 03.2019
Multifamily Investment Advisor
Triqor Group
01.2015 - 01.2017
Sales Agent
Luxpads Luxury Rentals
01.2014 - 01.2015
Bachelor of Arts - Psychology
University of Southern California
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