TAYLOR A. GREEN
Houston,TX
Summary
Trusted Customer Support Engineer with 2 years taking personal responsibility for customers' operational continuity and technical wellbeing. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Support Specialist ll - Product Support
Mpulse
Houston, Texas
02.2023 - Current
- Acted as the primary contact for customer inquiries through the mPulse Customer Community, email, chat, and phone.
- Coordinated with other departments to ensure timely issue resolution
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Provided technical support for product inquiries and troubleshooting issues.
- Managed customer support cases using Salesforce and Jira, ensuring accurate documentation.
- Provided education and guidance to customers on product features and functionality.
- Met or exceed KPIs such as response time, resolution rate, and customer satisfaction.
Client Support Engineer - Part Time
Xsolis
Franklin, TN
02.2022 - 11.2025
- Handled client inquiries with professionalism and enthusiasm, ensuring a positive customer experience.
- Responded to customer queries through email, messaging systems, and support ticket platforms, facilitating timely resolutions.
- Provided support, resolved bugs, and managed product updates and configurations, enhancing product functionality.
- Implemented remote diagnostics from help desk to help identify causes of issues.
- Collected, analyzed and reported on data for use in operational planning.
- Collaborated with cross-functional teams to refine support processes and tools.
Patient Access Representative - PRN
Houston Methodist Hospital
Houston, Texas
09.2019 - 01.2023
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Explained policies, procedures and services to patients.
- Collaborated with clinical and administrative staff to meet patient needs.
Education
MBA - Health Administration
Lamar University
Beaumont, TX05-2024
Bachelor of General Studies - Psychology, Mass Communication, And Theatre
Texas State University
01-2019
Skills
- Jira
- Grafana
- Tableau
- EMR/EHR
- Data Dog
- Confluence
- Cloud Systems
- Structured query language (SQL)
- AWS
- API's
- Integration Systems
- Healthcare/Hospital
- ERP/SAP
- Avaya
- NICE
- SharePoint
- Data Entry
- EPIC
- Centricity Software
- Salesforcecom
- Athena
- Cerner
- HL7
- Clerical
- Critical thinking
- Microsoft Office: Excel, Word, PowerPoint
- Roster abstracting
- Troubleshooting
- Client documentation
- Case management
- Database management
- Microsoft Access
- Data quality
Certification
- Coaching Skills for Leaders and Managers, LinkedIn - 2021
- How to Get Things Done Ahead of Deadlines, LinkedIn - 2021
- Social Media Marketing Foundations, LinkedIn - 2021
- CPR + First Aid Certified - 2021
- HM (Houston Methodist) NEO safety orientation - 2019
- Introduction to Records Management for Local Governments certificate - 2018
- HIPPA Awareness for Healthcare Providers - 2018
Timeline
Customer Support Specialist ll - Product Support
Mpulse
02.2023 - Current
Client Support Engineer - Part Time
Xsolis
02.2022 - 11.2025
Patient Access Representative - PRN
Houston Methodist Hospital
09.2019 - 01.2023
Bachelor of General Studies - Psychology, Mass Communication, And Theatre
Texas State University
MBA - Health Administration
Lamar University