Taylor A Michael
Wilmington,NC
Summary
Proficient in using independent decision-making skills and sound judgement to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Along with self-determination, to constantly self-evaluate and to seek advice and knowledge for growth. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 6 years of relevant work experience to team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
THE PATIENT SERVICES REPRESENTATIVE
Atrium Health Wake Forest Baptist
10.2020 - 06.2021
- RESPONSIBLE FOR COMPLETING PATIENT REGISTRATION DUTIES INCLUDING BUT NOT LIMITED TO COLLECTING AND VALIDATING ACCURATE PATIENT DEMOGRAPHIC AND INSURANCE INFORMATION, OBTAINING PRE-CERTIFICATION OR AUTHORIZATION AS REQUIRED, AND ENTERING ALL NECESSARY INFORMATION INTO WAKE FOREST BAPTIST HEALTH (WFBH) ADT SYSTEM
- CHECKED IN PATIENTS AND VERIFY THAT ALL INFORMATION IS CORRECT
- SCANNED INSURANCE AND ID CARDS IN TO CHART
- SCANNED ANIMAL BITE AND WORKERS COMP DOCUMENTS IN TO CHART
- INFORMING PATIENTS OF THEIR CO-PAY, CO-INSURANCE, AND PAST DUE BALANCE
- CREATING ESTIMATES FOR CO-INSURANCE, AND SELF-PAY PATIENTS
- LETTING PATIENT KNOW THAT THEY HAVE THE OPTION TO PAY PART AT THE TIME OF VISIT AND PUT THE REST ON A PAYMENT PLAN
- MAKING SURE THAT PATIENTS ARE COMFORTABLE WHILE WAITING TO BE TAKEN BACK TO A ROOM
- ANSWERING MULTIPLE PHONE LINES AT TIME
- HELP EASE PATIENTS WHILE THEY ARE IN PAIN/ FRUSTRATED
- COVERED IN DIFFERENT SPECIALTIES (URGENT CARE, SPINE & NEUROLOGY, OBGYN, PEDIATRICS, AND INTERNAL MEDICINE)
- I WORK IN QUICKBOOKS, POSTING PAYMENTS AND OTHER FUNCTIONS IN QUICKBOOKS
- MAINTAIN MEDICAID APPLICATIONS FOR NEW AND CURRENT RESIDENTS, ALONG WITH MANAGING SOCIAL SECURITY FUNDS
- SUBMITTED SOCIAL SECURITY APPLICATIONS FOR DISABILITY
- ALSO, SCHEDULED RESIDENT APPOINTMENTS AND WORKED IN TRANSPORTATION
- MANAGED TRANSPORTATION DRIVERS
- GAVE THEM A WEEKLY SCHEDULE
- MONITOR DAY-TO-DAY OPERATION OF THE BUSINESS OFFICE AND TO ESTABLISH PRIORITIES AND MANAGE RECORDS, BUDGETS OR SUPPLIES
- PROCESSED ACCOUNT RECEIVABLES
- POST RESIDENT FUNDS TO LEDGER AND TO QUICKBOOKS
- BALANCE PETTY CASH BOX EVERYDAY
- MAINTAINED EMPLOYEE FILES
- MAINTAINED RESIDENT FILES, BY UPDATING SOCIAL SECURITY/ MEDICAID FUNDS, INSURANCE CHANGES, FAMILY MEMBER CONTACTS, AND ANNUAL FL-2
- PREPARED FOR ANNUAL STATE INSPECTIONS
- THOROUGHLY WENT OVER NEW ADMISSION PACKET WITH RESIDENT OR FAMILY MEMBER
- PREPARED ORIENTATION FOR NEW HIRES AND THOROUGHLY WENT OVER NEW HIRE PACKET
- I PROCESSED BACKGROUND CHECKS, SENT THEM FOR DRUG SCREENING AND TB TEST, AND SCHEDULED ORIENTATION
- OCCASIONALLY WORKED AS A PCA/CNA ON 2ND AND 3RD SHIFT ON THE DEMENTIA UNIT
- CNA EXPIRED 04/2019.
- Used Epic to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
Regional Supervisor Clinic
Atrium Health Wake Forest Baptist
12.2022 - Current
- The supervisor of clinic registration provides weekly follow-ups with each employeee regarding metrics that are be met monthly
- Monitor productivity and performance to maximize resources and results
- Evaluates and recommends modifications to and/or implementations of new procedures
- Creates a clear vision for the future and defines the values that underlie the DAY-TO-DAY activities of assigned departments
- Metrics include prepay/copay collections, estimate creation, insurance verification, and denials
- Payroll is to be completed every two WEEKS; THE SCHEDULE is completed for 6 clinics every month
- All data has to be reviewed before sending it out to the employees such as looking through denials to see the cause
- Prepare meetings with each clinic manager, giving them the status of the employees in that clinic
- This data is all LOCATED-ON excel, and tableau
- Responsible for hiring, organizing orientation and training, and going over all THE POLICIES of the organization to keep the employee in compliance
- Quarterly safety training is completed
- Work queues are completed daily that involve registration errors, authorizations for VA and BCBS, Manually verified insurance, and MSPQ
- Construct emails that explain changes happening in the organization, Epic (software) updates, and any insurance updates
- Creates powerpoint presentations for supervisor meeting
- Covers other supervisors while they are absent
- Works in registration (completes check-in, scheduling, answering multiple phone lines, complete referral work queue’s) when short staffed
- Resolves patient and employee conflict
- Maintains compliance with federal, state and local regulations, HIPAA and established corporate and departmental policies and procedures
- Develops and implements effective training programs to address training needs of the department and in accordance with the mandates of government and contracted agencies, third parties and department standard operating procedures including BCA processes.
- Implemented, updates and enforced company policies for standardized operations.
- Directed training, promotions and employee motivation to minimize turnover and maximize productivity.
- Oversaw initiatives to drive success in revenue, customer acquisition and cost-reduction objectives.
- Generated weekly reports detailing KPIs and operational data.
Administrative Support Associate II
Atrium Health Wake Forest Baptist, Lexington Orthopedics / Salisbury Orthopedics
06.2021 - 12.2022
- ADMINISTRATIVE SUPPORT ASSOCIATE I, PROVIDES ROUTINE AND REOCCURRING SUPPORT FOR A VARIETY OF ADMINISTRATIVE FUNCTIONS FOR AN OFFICE/ DEPARTMENT TO FIVE FACULTY AND TWO PHYSICIAN ASSISTANTS
- UPDATING PROVIDERS CV’s WITH THE MOST CURRENT INFORMATION (CME, PRESENTATIONS, AND PUBLISHED ARTICLES/BOOKS)
- Using NCBI & PubMed to look for new articles, books, and presentations
- Renew provider’s licenses (DEA, NCMB, Board Certifications, and NCDOR Privilege License)
- Submit reimbursements through Concur for the providers
- Including License payments, Meetings, and travel
- Provide updated Credentialing documentation to correct department
- Verify that we have the most updated insurance policy for each provider
- Review daily reports on epic for completion of encounters and charges
- Send out THE WEEKLY away calendar, with meetings and staff away dates
- Schedule meetings, WebEx, and Zoom Calls for each of the providers
- Schedule depositions for workers comp/ Motor Vehicle ACCIDENTS AND send invoices to Attorney
- Prepare PowerPoint presentations for monthly staff and clinical meetings
- Review outpatient and inpatient CASES
- Checking to make sure that all appointments pre-0p and post-op are scheduled correctly
- Notify patient of upcoming appointments and make them aware of the process
- Mark Cases ready for scheduling and list any special needs the surgeon may have
- Review any labs, EKG, PCP notes from the medical clearance
- Review report with surgical cases that need authorization to be completed
- Submit authorizations for emergency/ urgent surgeries
- Submit authorizations for MRI, CT, and Nerve Conduction Studies
- Make sure that work queues are completed and cleared out daily
- Containing insurance that has been manually verified, outgoing referrals to different specialist, and Incoming referrals to our office
- Rescheduling patients due to provider change in schedule.
Business Office Manager
Salem Terrace Assisted Living
07.2018 - 10.2020
- FIRST STARTED OUT AS A RECEPTIONIST AT SALEM TERRACE, ANSWERING PHONE CALLS WITH MULTIPLE LINES AND TAKING MESSAGES
- MOVED UP TO
Education
High School Diploma -
West Davidson Senior High
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Davidson County Community College
2021
Skills
- Team player
- Data analytics
- Investigate Complaints
- Clinic Administration
- Spreadsheet Tracking
- Delinquent Accounts Monitoring
- Customer Service
- Medicaid
Certification
- Microsoft Certification
Timeline
Regional Supervisor Clinic
Atrium Health Wake Forest Baptist
12.2022 - Current
Administrative Support Associate II
Atrium Health Wake Forest Baptist, Lexington Orthopedics / Salisbury Orthopedics
06.2021 - 12.2022
THE PATIENT SERVICES REPRESENTATIVE
Atrium Health Wake Forest Baptist
10.2020 - 06.2021
Business Office Manager
Salem Terrace Assisted Living
07.2018 - 10.2020
High School Diploma -
West Davidson Senior High
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Davidson County Community College
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