Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Hillary Bourner

Saint Peters,MO

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience
1
1
Certification

Work History

FACILITIES & IMPLEMENTATION SPECIALIST

CAREATC
01.2021 - Current
  • Set up and maintain all new vendor relationships, Monitor all vendor relationships for compliance, follow state regulations for biomedical waste, uphold provider licensure records, help facilitate day to day maintenance needs, setup new health centers.
  • Set up equipment for employee use
  • Conducted workflow analysis and space design using a matter port
  • Developed training materials and procedures as need for new equipment
  • Maintained positive working relationship with fellow staff and management.
  • Identified discrepancies to devise and initiate cost-effective solutions.
  • Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.

Clinic Supervisor/ Certified Medical Assistant

Careatc
01.2018 - 01.2021
  • Manage up to 11 Medical Assistants and 5 providers, supply order and management, keep clinics in compliance with standards, on boarding new hires, patient care, phlebotomy, injections, and so much more.
  • Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
  • Managed clinical budgets, billing systems and insurance negotiations.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Monitored inventory levels of supplies and equipment, ordering additional items as needed.
  • Recruited, hired and trained new medical and facility staff.
  • Implemented strategies to improve efficiency across all clinical departments.
  • Analyzed patient feedback surveys regularly to identify areas where service improvements could be made.
  • Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
  • Collaborated with other departments within the organization to coordinate care plans for patients.
  • Provided training sessions to new employees on policies, procedures, and regulatory requirements related to clinic operations.
  • Ensured that all equipment was properly maintained and calibrated according to established standards.
  • Assisted with resolving conflicts between staff members in a timely manner while upholding professional standards of conduct.

Receptionist/ Medical Assitant

Metro Imaging
01.2010 - 01.2016
  • Patient care, scheduling, Imaging prep etc.

Education

Medical assisting -

Anthem college
08.2010

general education -

St. Charles Community college
12.2009

Skills

  • Effective communication skills
  • Leadership skills
  • Detailed oriented
  • Dependable
  • Organized
  • Prompt
  • Time management
  • Microsoft Word
  • Excel
  • Outlook
  • PowerPoint
  • Telephone and Email Etiquette
  • Project Planning
  • Customer Support
  • Reporting and Documentation

Certification

  • BLS/CPR FOR HEALTHCARE- AHA
  • MEDICAL ASSISTANT- AAMA
  • Breathe alcohol tester/calibration tech rbt-iv
  • Urine drug screener

References

  • STACY HENDERSON, Manager, 918-778-1618
  • SARAH HARNNESS, Manager, 816-447-4027

Timeline

FACILITIES & IMPLEMENTATION SPECIALIST

CAREATC
01.2021 - Current

Clinic Supervisor/ Certified Medical Assistant

Careatc
01.2018 - 01.2021

Receptionist/ Medical Assitant

Metro Imaging
01.2010 - 01.2016

Medical assisting -

Anthem college

general education -

St. Charles Community college

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Hillary Bourner