TaylorAmir Day
Plano,TX
Summary
Motivated, organized, and friendly professional with a strong focus on customer service. Adept at multitasking and efficiently handling administrative tasks. Exceptional communication skills with a keen eye for detail. Results-oriented individual with proven leadership abilities and a track record of surpassing expectations. Committed to maintaining a positive and welcoming environment to ensure guest satisfaction.
Overview
3
3
years of professional experience
Work History
Receptionist/Guest Service Representative
J&P Asset Management
10.2024 - Current
- Managed front desk operations, ensuring smooth check-in and checkout processes for clients.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
- Maintained organized filing systems for guest records, enhancing data retrieval efficiency.
- Assisted in training new reception staff on office protocols and software usage to ensure consistency.
- Collaborated with housekeeping to ensure timely room readiness in alignment with guest arrivals.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Demonstrated adaptability during busy periods by multitasking effectively to manage competing demands without compromising quality of service.
- Monitored inventory levels of cleaning supplies, reporting shortages promptly.
- Managed laundry operations, including washing, drying, and folding linens efficiently.
Team Ambassador
Salad And Go
09.2022 - Current
- Fast-paced, team oriented, collaborative work.
- Money handing, Stocking/inventory, and Customer Service.
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Enhanced guest satisfaction by efficiently managing orders and addressing concerns in a timely manner.
- Maintained cleanliness and organization of work area, ensuring a pleasant environment for coworkers and guest.
- Managed 3k-5k days with quick pace and accuracy.
Retail Sales Associate
Burlington
08.2022 - 07.2023
- High volume environment, upbeat, and organized
- Money handling/Cashier, Merchandising, display maintenance, housekeeping, guest services.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
Wylie High School
Wylie2022
Skills
- Hospitality support skills
- Effective multi-tasking
- Time management
- Problem-Solving
- Clear Communication
- Money Handling
- Staff education, training, and Development
- Professional phone etiquette
- Appointment scheduling
- Administrative support
Timeline
Receptionist/Guest Service Representative
J&P Asset Management
10.2024 - Current
Team Ambassador
Salad And Go
09.2022 - Current
Retail Sales Associate
Burlington
08.2022 - 07.2023
High School Diploma -
Wylie High School
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