Taylor'Ann Lesly
Oklahoma City,OK
Summary
Dynamic Coffeehouse Leader at Starbucks Coffee Company with a proven track record in developing training programs that enhance service quality and boost customer satisfaction. Skilled in performance management and project management, I successfully implemented inventory strategies that reduced waste and led community outreach initiatives to strengthen brand presence.
Overview
7
7
years of professional experience
Work History
Coffeehouse Leader
STARBUCKS COFFEE COMPANY
07.2023 - Current
- Developed training programs to enhance employee skills and service quality, resulting in improved customer satisfaction.
- Implemented inventory management strategies to reduce waste and streamline supply chain processes.
- Facilitated regular team meetings to discuss performance goals and address challenges proactively.
- Monitored compliance with health and safety regulations, ensuring a safe environment for customers and staff.
- Analyzed sales data to identify trends and adjust strategies for increased profitability.
- Led community outreach initiatives to strengthen brand presence and engage with local customers.
Assistant Store Manager
STARBUCKS COFFEE COMPANY
07.2022 - 07.2023
- Coordinated staff schedules to optimize shift coverage and enhance customer service experience.
- Trained new employees on store procedures, product knowledge, and customer engagement techniques.
- Executed daily inventory checks to maintain stock levels and prevent shortages.
- Facilitated communication between team members to improve operational efficiency and morale.
Shift Supervisor
STARBUCKS COFFEE COMPANY
06.2018 - 07.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
Bachelor of Arts - Organizational Leadership
Arizona State University
Tempe, AZ12-2023
Skills
- Relationship/team building
- Conflict resolution
- Motivating teams
- Recruitment and hiring
- Performance management
- Project management
- Business administration
Timeline
Coffeehouse Leader
STARBUCKS COFFEE COMPANY
07.2023 - Current
Assistant Store Manager
STARBUCKS COFFEE COMPANY
07.2022 - 07.2023
Shift Supervisor
STARBUCKS COFFEE COMPANY
06.2018 - 07.2022
Bachelor of Arts - Organizational Leadership
Arizona State University