Taylor-Ann Rothlein
Winter Park,FL
Summary
Successfully increased resident satisfaction and retention through proactive communication and timely resolution of issues. Responsible for assuring company's standards are achieved. Comfortable working in fast-paced environments to handle demanding workload. Daily communication with staff and Community Manager. Understands and utilizes all third party online leasing programs. Prepares new leases and process application paperwork. A desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Leasing Consultant
BH Management Services
Winter Park , FL
02.2021 - Current
- Contacted and followed up with residents on renewal notices.
- Promoted high level of customer service and assistance by greeting prospects, responding to concerns, showing units and quickly resolving issues.
- Updated resident data into property management software system daily.
- Executed rental eligibility checks in line with company standards.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Managed overall resident relations, promoted resident satisfaction and streamlined services delivery.
- Used conflict resolution skills to quickly resolve issues among residents.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Provided excellent customer service to all residents throughout their tenancy period.
- Performed thorough background checks on applications with 3rd party screening.
- Managed day-to-day activities involving residents and property management.
Cash Office Supervisor
Winn Dixie Supermarket
Winter Park, FL
06.2015 - 02.2021
- Supervised cashiers to ensure accuracy in daily transactions.
- Identified opportunities for improving operating efficiency within the Cash Office Department.
- Processed refunds, exchanges, voids and check cashing transactions as needed.
- Provided training and guidance to new employees on the use of cash registers, credit card machines and other equipment.
- Assisted with opening, closing duties such as setting up, closing registers and balancing tills at end of business day.
- Resolved customer complaints regarding payment issues or discrepancies in a timely manner.
- Reviewed daily sales reports to identify any potential fraud or suspicious activity.
- Conducted regular meetings with staff to discuss performance goals and objectives.
- Created weekly schedules for staff members based on workload requirements.
Hostess
Walt Disney World Resort
Orlando, FL
03.2019 - 10.2020
- Greeted guests upon arrival and escorted them to their tables.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
Hostess
Universal Orlando Resorts
Orlando, FL
03.2017 - 08.2018
- Greeted guests upon arrival and escorted them to their tables.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Provided menus to customers and answered questions regarding menu items.
- Greeted guests warmly upon arrival, seating them promptly.
- Resolved any customer complaints or issues quickly and professionally.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Verified reservations and wait times with customers.
Skills
- Property tours and inspections
- Resident assistance
- Fair housing policies
- Lease agreements
- Building rapport
- Clear communication
- Fair housing regulations
- Customer service
- File management
- Microsoft Excel and Office skills
- Task delegation
- Department organization
Timeline
Leasing Consultant
BH Management Services
02.2021 - Current
Hostess
Walt Disney World Resort
03.2019 - 10.2020
Hostess
Universal Orlando Resorts
03.2017 - 08.2018
Cash Office Supervisor
Winn Dixie Supermarket
06.2015 - 02.2021
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