Taylor Ann Terrazas

General Manager

Venture Fit

02.2025 - Current

Managed a diverse team of 20 professionals, fostering a positive work environment and high employee satisfaction.
Managed budget implementations, employee reviews, training, schedules.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Handled cash accurately and prepared deposits.
Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Analyzed customer feedback data to identify areas of improvement and develop solutions.
Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
Resolved customer complaints with professionalism, restoring trust and loyalty.
Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.