Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylorblair Ferguson

Davenport,FL

Summary

A new graduate well versed in billing procedures, maintaining customer profiles, and routine maintenance. Prepared to launch a career offering opportunities for growth and professional development to bring talent and leadership to a growing administrative department.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Office Lead

Orlando Health
Orlando, FL
06.2023 - 05.2024
  • Facilitated training for OHIC front desk new hires including onboarding, core skills, customer experience, standardized workflow, and EPIC training.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Updated chart-prep with new appointments and accommodated last-minute schedule changes.
  • Collected copays and account balance payments and updated account records.

Pharmacy Technician

Publix Pharmacy
Winter Garden, FL
08.2020 - 07.2022
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Licensed and administered COVID-19 Vaccinations.

Medical Imaging Assistant

Nemours Children's Hospital
Orlando, FL
10.2019 - 03.2020
  • Prepared treatment rooms for patient examinations.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.

Education

Bachelor of Science - Health Services Administration

University of Central Florida
Orlando, FL
05.2023

Associate of Arts -

Valencia College
Orlando, FL
05.2020

Skills

  • Administrative Skills:Efficiently managing calendars, scheduling appointments, coordinating meetings, and maintaining records and files
  • Medical Terminology:Familiar with healthcare terminology to communicate effectively in a healthcare setting
  • Technology Proficiency:Proficient in using office software (eg, Microsoft Office) and healthcare-specific software systems (eg, electronic health records, scheduling systems)
  • Organization and Prioritization:Effective organizational and time management skills to handle multiple tasks and prioritize accordingly

Certification

  • [American Red Cross] CPR Certifed

Timeline

Front Office Lead

Orlando Health
06.2023 - 05.2024

Pharmacy Technician

Publix Pharmacy
08.2020 - 07.2022

Medical Imaging Assistant

Nemours Children's Hospital
10.2019 - 03.2020

Bachelor of Science - Health Services Administration

University of Central Florida

Associate of Arts -

Valencia College

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Taylorblair Ferguson