Taylor O’Neal
Myrtle Beach ,SC
Summary
Compassionate caregiver with extensive experience at Elderly Neighbor, adept at enhancing quality of life through personalized care plans and emotional support. Skilled in medication administration and effective communication, fostering trust with clients and families. Proven ability to manage complex situations with empathy, ensuring safety and comfort for elderly individuals. I am a team player who is a quick learner. I am a hardworking dependent qualified person who will add value to any job opportunity I am able to obtain I’m skilled in customer service and a familiar with different pos systems I will give my all to my employer and make sure that all customers are not only satisfied but will also enjoy their experience
Overview
2018
2018
years of professional experience
Work History
Elderly Caretaker
Elderly Neighbor
Myrtle Beach, SC
05.2020 - 2024
- Assisted with daily living activities, ensuring comfort and safety for elderly individuals.
- Provided companionship, fostering emotional well-being and reducing feelings of isolation.
- Administered medications according to prescribed schedules, maintaining health compliance.
- Coordinated transportation for medical appointments, enhancing access to healthcare services.
- Maintained a clean and safe environment by performing light housekeeping tasks regularly.
- Communicated effectively with family members regarding care updates and needs.
- Developed personalized care plans to address individual preferences and requirements.
- Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
- Prepared nutritious meals tailored to specific dietary requirements while accommodating personal preferences, supporting optimal health outcomes for clients with various medical conditions.
- Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy.
- Enhanced elderly clients'' quality of life by providing compassionate, attentive care and companionship.
- Advocated for clients'' best interests in complex situations involving healthcare decisions or interactions with external service providers.
- Promoted mental stimulation through engaging conversations, recreational activities, and memory exercises tailored to each individual''s interests.
- Maintained client confidentiality and demonstrated respect for personal boundaries at all times, fostering a comfortable environment for open communication and trust building.
- Reduced instances of falls and injuries by implementing safety measures and regularly monitoring living environments.
- Supported families in understanding the needs of their elderly loved ones, fostering open communication between all parties involved.
- Coordinated respite care services for family caregivers, offering much-needed breaks and reducing the risk of caregiver burnout.
- Assisted elderly with daily living activities and physical therapies.
- Guided clients through challenging emotional situations such as grief or adjusting to new living arrangements with sensitivity and support.
- Managed medication schedules accurately, reducing potential health risks associated with missed or incorrect dosages.
- Encouraged elderly to engage in people-centered activities and participate in community.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Offered companionship and kindness to elderly patients.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean, safe, and well-organized patient environment.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Server Assistant
Pawley’s Raw Bar
Pawleys Island, SC
2019 - 2020
- Assisted servers in delivering food and beverages promptly to enhance customer satisfaction.
- Maintained cleanliness of dining area to ensure compliance with health and safety standards.
- Collaborated with kitchen staff to expedite order fulfillment during peak service times.
- Supported inventory management by restocking supplies and monitoring stock levels regularly.
- Engaged with customers to address inquiries and enhance overall dining experience.
- Implemented efficient workflow processes that improved table turnover rates during busy shifts.
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
Head Server
New Galaxy Diner
Hatboro Pa
10.2016 - 01.2018
- Trained and mentored junior servers on menu offerings and customer service standards.
- Coordinated dining room operations to ensure timely service and guest satisfaction.
- Managed staff schedules to optimize coverage during peak hours.
- Implemented efficient table turnover procedures, enhancing overall dining experience.
- Resolved guest complaints promptly, maintaining high levels of customer satisfaction.
- Conducted regular inventory checks to maintain stock levels and reduce waste.
- Enhanced team performance by providing constructive feedback and support during shifts.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
- Supervised server staff and simultaneously served personal section of tables.
- Managed food resources, memorized orders, and coordinated customer service.
- Streamlined dining operations for improved efficiency with effective communication and coordination among team members.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Carving Board
Hatboro, PA
06.2013 - 2017
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to accurately relay orders and maintain efficient service flow.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new servers on menu items and service protocols to enhance team performance.
- Managed multiple tables simultaneously, demonstrating strong time management and multitasking skills.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Upsold menu items and daily specials, contributing to increased restaurant revenue through effective communication.
- Participated in team meetings to discuss operational improvements and enhance overall service quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Cashier
Acme Markets, Inc
Horsham, PA
04.2008 - 2011
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained accurate cash drawer balances throughout shifts.
- Collaborated with team members to ensure smooth store operations.
- Handled returns and exchanges following company policies effectively.
- Supported inventory management by restocking shelves as needed.
- Implemented best practices for maintaining cleanliness in checkout areas.
- Adapted to fast-paced environment while ensuring customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Hatboro Horsham High School
Horsham, PA06.2009
Skills
Bedridden care
- Cash handling
- Multitasking skills
- Exceptional communication
- Guest relations
- Task delegation
- Quality control
- Menu memorization
- Order accuracy
- Service prioritization
- Efficient scheduling
- Upselling techniques
- Tableside service
- Daily specials memorization
- Check payment processing
- Dining crew workflow optimization
- Point of sale (POS) system operations
- Serving food and beverages
- Buffet setup and takedown
- Effective customer upselling
- Willingness to learn
- Positive and friendly attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Responsible and trustworthy
- Heavy lifting
- Relationship building
- Flexible schedule
- Order taking and processing
- Accurate money handling
Personal hygiene assistance
Behavioral management
Medical appointment coordination
Compassionate caregiving
Dressing assistance
Dementia care
Social interaction
Emotional support
Problem-solving
Customer service
Friendly and outgoing
Time management
Attention to detail
Daily living assistance
Patient care
Clear communication
Active listening
Adaptability and flexibility
Verbal and written communication
Compassionate care
Relationship building
Housekeeping
End-of-life care
Patient companionship
Mobility support
Feeding assistance
Basic housekeeping
Workload management
Documentation and reporting
Community activities
Quality program protocols
Compassionate client care
Schedule maintenance
Resident care associate
Safety compliance
Teamwork
Teamwork and collaboration
Timeline
Elderly Caretaker
Elderly Neighbor
05.2020 - 2024
Head Server
New Galaxy Diner
10.2016 - 01.2018
Server
Carving Board
06.2013 - 2017
Cashier
Acme Markets, Inc
04.2008 - 2011
Server Assistant
Pawley’s Raw Bar
2019 - 2020
High School Diploma -
Hatboro Horsham High School