Taylor Elizabeth Holmes
Gilbert,Arizona
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with a high degree of accuracy. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Academic Success Advisor
ARIZONA STATE UNIVERSITY, WP Carey
01.2023 - Current
- Provides professional-level end-to-end Academic Advising to a caseload of new, continuing and prospective students registration procedures, courses, program requirements, and graduation checks via phone, online and in person, career planning
- Monitoring progress of students that are served on an ongoing basis
- Knowledge of FERPA (Family Education Rights Privacy Act)
- Works with individuals from diverse backgrounds and cultures, individually and in group sessions
- Maintains effective time management to serve a large volume of student appointments, online and phone advising
- Provides information and maintains current knowledge on transfer options, academic programs, class registration, pathway programs, career exploration and refers students to appropriate campus services
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Provided support and guidance to students experiencing academic and personal troubles.
- Actively participates in professional development in order to maintain current knowledge of relevant policies and implement best practices with advice to ensure student support and retention
- Experience in monitoring, managing and coordinating communication to clients utilizing technology and/or database management platforms such as PeopleSoft, DARS and Salesforce
- Experience with customer service in a high-volume setting
- Experience working with state mandated curriculum processes
- Views sensitive material such as student records and transcripts with vital student information
- Attends departmental meetings, training sessions, and professional development opportunities
- Identify students career interests with academic programs
- Provides advice and consultation to student in selection of options best suited to student’s goals, interests and skills
Admissions and Records Specialist
MESA COMMUNITY COLLEGE, MCC, Enrollment
09.2019 - 01.2023
- Provides information to students for Financial Aid, Cashiering and Admissions and Records
- Knowledge of residency regulations
- Working with students of diverse backgrounds and cultures
- Participates in trainings for various enrollment areas to keep up to date with relevant policies and requirements
- Registration for students using unofficial transcripts when necessary
- Welcoming students to the college and triaging at the Welcome Desk
- Communicating effectively with Financial Aid and Cashiers so students receive correct information
- Experience with customer service in a high volume setting
- Attends department meetings
- Problem solving with Admissions and Records, Financial Aid and Cashiering to ensure students understand their options
Academic Advisement
MESA COMMUNITY COLLEGE
06.2015 - 09.2019
- Provides professional-level end-to-end Academic Advising to a caseload of new, continuing and prospective student on admissions, registration procedures, courses, program requirements, and graduation checks via phone, online and in person, career planning, placement testing while providing thorough documentation of each advisement interaction
- Monitoring progress of students that are served on an ongoing basis
- Knowledge of MCCCD philosophy, policies and procedures including FERPA (Family Education Rights
- Privacy Act)
- Works with individuals from diverse backgrounds and cultures, individually and in group sessions
- Maintains effective time management to serve a large volume of walk-in students, online and phone advising
- Approved course prerequisites utilizing PeopleSoft (Student Information Systems-SIS)
- Interprets and evaluates unofficial transcripts for multiple colleges, universities, military credit by utilizing tools that are available online and in print such as course catalogs, Course Equivalency Guide (CEG),
- Transfer Evaluation System (TES)
- Provides information and maintains current knowledge on transfer options, academic programs, class registration, pathway programs, career exploration and refers students to appropriate campus services
- Actively participates in professional development in order to maintain current knowledge of relevant policies and implement best practices with advisement to ensure student support and retention
- Assists students develop Individual Education Completion Plans (IECP) with transfer option to a four-year institution with the use of check sheets and university transfer pathways such as: Major Map and MAPP (Maricopa to ASU Pathway Program); 90/30 Programs with NAU and UA degree searches
- Experience in monitoring, managing and coordinating communication to clients utilizing technology and/or database management platforms
- Experience with customer service in a high-volume setting
- Experience working with state mandated curriculum processes
- Views sensitive material such as student records and transcripts with vital student information
- Attends departmental meetings, training sessions, and professional development opportunities
- Identify students career interests with academic programs
- Provides advice and consultation to student in selection of options best suited to student’s goals, interests and skills
- Guided Pathways to Student Success Committees:
- Spanish
- Administration of Justice Studies
- Industrial Robotics and Information Technology
- Micro-circuit Mask Design
MESA COMMUNITY COLLEGE, Outreach and Recruitment
01.2015 - 06.2015
- Served as High School Liaison for East Valley Academy and Red Mountain High School
- Administered and provided Accuplacer placement test to area high schools
- Experience with customer service in a high-volume setting
- Assists students, staff, teachers, parents and community members (e.g
- Applications for services, transporting parents/students, interpreting technical information, etc.) for providing and/or conveying information and other services required by parents or teachers
- Prepares a variety of documents, reports and written materials (e.g
- Registrations, homeless lists, activity logs, phone logs, etc.) for communicating information to parents, staff; providing written support, developing recommendations and/or conveying information
- Advised prospective students on educational pathways for university bound degree programs
- Create educational plan for each advised student for career advisement, enrollment services and transfer options
- Advised students on course sequencing
- Provided guidance on understanding the use of Federal Student Aid (FAFSA)
- Developed strong relationships with area high schools
- Instructed students on the process of setting up their student portals and the proper use of them, including setting up email accounts
- Conducted tours of the college campus
- Assisted high school students with taking college courses (early college, dual/concurrent enrollment and
- ACE Program)
Contact Center Agent
MESA COMMUNITY COLLEGE
02.2014 - 01.2015
- Assisted and directed students over the phone in regarding the different enrollment processes, getting admitted, becoming a student, tuition rates, residency questions
- Assisted students in Spanish
- Connected students with the appropriate department in assisting students with their needs and/or concerns
- Assisted students with registration, enrollment regarding prerequisites, and admitting services
- Answered general questions about the campus, such as hours, locations, financial aid and withdraw deadlines
- Guided students through their student center and how to navigate through my.maricopa.edu and mesacc.edu websites for different campus resources available for students
- Maintain and update student records
- Knowledge of Student Affairs related questions including how to set up appointments with Advising
- Took payments via phone for GED
Customer Service Representative
MESA COMMUNITY COLLEGE
08.2013 - 12.2013
- Experienced with, in a high-volume setting
- Explain and assist prospective students in the purpose of taking placement tests
- Explained test scores and placement course options
- Distributed study materials for placement tests
- Assisted MCC instructors with special accommodations for students
- Communicated in Spanish to families about the registration processes
- Ensured that students had approved materials for tests as well as taking the correct test
- Worked with Student Information Systems (SIS)
- Trained to administer the following tests: Accuplacer, CELSA, CLEP and all faculty exams
Front Counter Assistant
MESA COMMUNITY COLLEGE
08.2008 - 12.2008
- Greeted students at the front door
- Scheduled appointments for career advising
- Collaborated with academic advisors in coordinating specific services to meet students’ needs based on educational requirements, salary information, information about college majors, local job openings
- Walked students through required paperwork
- Assisted students on how to use the computer for employment searches
Education
Bachelor of Arts - Spanish, Latin American Studies
NORTHERN ARIZONA UNIVERSITY
Skills
- Student Records Maintenance
- Problem-Solving Skills
- Documentation
- Student Recruitment Knowledge
- Incoming Credit Evaluation
- Social Skills
- Microsoft Office
- Excellent Written and Oral Communication
- Listening Actively
- Mental Health Referrals
- Student Registration
- Online Chat
Languages
Spanish
Limited Working
Timeline
Academic Success Advisor
ARIZONA STATE UNIVERSITY, WP Carey
01.2023 - Current
Admissions and Records Specialist
MESA COMMUNITY COLLEGE, MCC, Enrollment
09.2019 - 01.2023
Academic Advisement
MESA COMMUNITY COLLEGE
06.2015 - 09.2019
MESA COMMUNITY COLLEGE, Outreach and Recruitment
01.2015 - 06.2015
Contact Center Agent
MESA COMMUNITY COLLEGE
02.2014 - 01.2015
Customer Service Representative
MESA COMMUNITY COLLEGE
08.2013 - 12.2013
Front Counter Assistant
MESA COMMUNITY COLLEGE
08.2008 - 12.2008
Bachelor of Arts - Spanish, Latin American Studies
NORTHERN ARIZONA UNIVERSITY
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