Experienced Executive Assistant turned Director of Operations, with a proven track record in optimizing processes, reducing costs, and providing strategic support to C-suite executives. Adept at leading cross-functional teams and fostering growth in dynamic environments.
Overview
11
11
years of professional experience
Work History
Executive Assistant
Grinds Coffee Pouches
2023.10 - Current
Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Produced monthly reports using advanced Excel spreadsheet functions.
Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Director of Operations/Executive Assistant
Crown Haven Wealth Advisors
2021.05 - 2023.08
Directed all aspects of daily operations, optimizing workflows, and implementing cost-saving measures, while maintaining or improving service quality.
Efficiently managed complex calendars and travel arrangements for C-suite executives.
Successfully led cross-functional teams, meeting deadlines and improving operational efficiency.
Provided mentorship to improve team productivity and collaboration.
Conducted data analysis and prepared executive-level reports for informed decision-making.
General Manager
Red Lobster
2019.05 - 2021.05
Managed all aspects of restaurant operations, achieving top-tier health inspection scores.
Reduced food and labor costs by 5% through strategic scheduling and cost control measures.
Built a high-performing team, fostering a positive work environment through effective training programs, regular performance evaluations, and recognition initiatives, resulting in a decrease in employee turnover.
Executive Assistant/Operations Manager
Carle Foundation Hospital
2013.03 - 2019.05
Managed executive team schedules, meetings, and confidential correspondence, enabling a focus on critical decision-making and patient care.
Led hospital-wide process improvements, reducing patient wait times, optimizing resource allocation, and enhancing supply chain efficiency, all while maintaining or improving care quality
Promoted collaboration among medical, administrative, and support teams, improving patient care, reducing administrative bottlenecks, and enhancing hospital efficiency
Implemented quality initiatives, boosting patient satisfaction and enhancing the hospital's community reputation.
Education
Bachelor of Science - Business Administration
Purdue Global University
Lafayette, IN
05.2023
Skills
Advanced proficiency in Microsoft Office and Mac products
Advanced proficiency in Salesforce
Conflict Management
Employee Training
Excellent Interpersonal Abilities
Executive Leadership
Project Management
Strong Problem Solver
Customer Satisfaction
Office Administration
Timeline
Executive Assistant
Grinds Coffee Pouches
2023.10 - Current
Director of Operations/Executive Assistant
Crown Haven Wealth Advisors
2021.05 - 2023.08
General Manager
Red Lobster
2019.05 - 2021.05
Executive Assistant/Operations Manager
Carle Foundation Hospital
2013.03 - 2019.05
Bachelor of Science - Business Administration
Purdue Global University
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