Taylor Hoxworth
North Canton,OH
Summary
Organized and reliable candidate with several years of administrative experience. Adept at records management, organization, public engagement, and working with diverse populations. Possesses excellent communication, collaboration, time management, and social skills with a passion for serving the local community.
Overview
4
4
years of professional experience
Work History
Admissions Counselor
The University Of Akron
11.2022 - 01.2024
- Managed a high-volume caseload of both domestic and international University of Akron students.
- Performed a number of clerical and administrative tasks including sorting, scheduling, filing, copying and faxing.
- Regularly input, organized, and managed student data in the university's Customer Relationship Management (CRM) software database.
- Drafted numerous forms of correspondence such as letters, emails, memos, and text messages.
- Maintained accurate and complete student records as required by laws, district policies and administrative regulations.
- Conducted engaging and persuasive informational presentations for prospective students and their parents on a weekly basis.
- Demonstrated excellent customer service by greeting individuals upon arrival, transferring incoming callers to the correct departments and by responding to all calls and emails within promptly and professionally.
- Regularly utilized both Microsoft Excel and Google Sheets to create reports based on student data.
Associate Banker
JP Morgan Chase Bank
07.2022 - 11.2022
- Performed various banking transactions such as depositing and withdrawing funds, check cashing, creating money and purchase orders, and ordering foreign currency.
- Assisted in the opening and closing of checking and savings accounts.
- Regularly handled cash, coin, and safety deposit keys.
- Referred unresolved customer grievances to designated departments for further investigation.
- Maintained a strict level of confidentiality regarding customer information and finances.
Student Representative
Kent State University Stark Campus
08.2019 - 05.2022
- Oversaw the operations of the campus food pantry.
- Engaged with students regularly to communicate university services, social events, and campus resources.
- Worked with low-income students and connected them to a variety of community resources including food banks, financial assistance programs, and auto-repair services.
- Recorded details of student inquiries, complaints, and comments, as well as the actions taken to resolve them.
- Planned and coordinated services for student events such as signage, displays, and special activities.
- Allocated funds to various student organizations and maintained records of these transactions in a database.
Education
Bachelor of Arts - Psychology
Kent State University Stark Campus
North Canton, OH05.2022
Skills
- Records Management
- Customer Service
- Slate and Salesforce (CRM)
- Microsoft Office Suite
- Google Office Suite
- Organization
- Data Entry
- Administrative Tasks
Timeline
Admissions Counselor
The University Of Akron
11.2022 - 01.2024
Associate Banker
JP Morgan Chase Bank
07.2022 - 11.2022
Student Representative
Kent State University Stark Campus
08.2019 - 05.2022
Bachelor of Arts - Psychology
Kent State University Stark Campus
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