Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Brings 8 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs, and other business endeavors.
Overview
7
7
years of professional experience
Work History
Crisis Specialist, Follow Up Specialist
Metro Crisis Services
04.2023 - Current
Educated clients and families about mental health, crisis prevention services, and the dangers of substance abuse and addiction.
Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
Improved and enhanced safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
Certified Life Coach
Taylor J. McCary, LLC
08.2019 - Current
Monitored and analyzed clients' progress, results and overall satisfaction to implement process improvement initiatives.
Designed safe and supportive environment for clients and members within the group sessions to discuss issues.
Researched latest industry trends and developments to keep abreast of best practices.
Career Coach
Beyond
04.2022 - 12.2022
Managed a caseload of 5,000+ students across the US with an age range of 17-80 as they navigate collegiate and professional spaces after high school.
Pioneered strategic processes with key stakeholders to create new caseload management practices that support the coaching team in a fast-paced environment with rapidly changing deliverables.
Participated in all coaching related training sessions for the program team, giving feedback so that training can be successful with an average effectiveness rating of 92%,
Student Success Coach
Colorado Technical University
09.2019 - 12.2019
Mentored students, offering advice and support on topic selection, appropriateness and academic value.
Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
English Teacher
VIP Kids
01.2019 - 12.2019
Developed innovative lesson plans to engage students in English language learning.
Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
Adult Mentor
Stellar Care
10.2018 - 09.2019
Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
Support individuals with intellectual and developmental disabilities, physical disabilities, behavioral challenges and medically complex conditions.
Handled coordination of daily activities and direct report assignments.
Crisis Counselor, Case Manager
Diversus Health Walk, Crisis Center
06.2017 - 09.2018
Partnered with physicians, nurses, social workers, therapists, program directors and other case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Pioneered a community resource physical book and digital folders that the inpatient treatment team can use when supporting clients.
Facilitated individual and group sessions to promote positive behavior change for clients.
Crisis Hotline Advocate, Program Coordinator
YWCA
06.2016 - 06.2017
Developed and maintained relationships with external partners to facilitate program operations.
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
Organized and managed program development from conception through successful execution.
Education
Bachelor of Arts - Psychology
Colorado State University
Pueblo, CO
05.2017
Master of Arts - Marriage And Family Therapy
Regis University
Denver, CO
International Coaching Federation Accredited - Life Coaching Certificate
Inner Glow Circle
Remote
03.2020
Skills
Quality Assurance
Skilled Collaborator
Rapid and Adaptive
Program Development
Program Management
Solution Oriented
Complex Problem-Solving
Interpersonal Skills
Motivational Interviewing
Work Planning and Prioritization
Remote Team Management
Social Media Management
Google Drive, Document, Excel
CRM and other software: including Salesforce, Slack, Asana
Timeline
Crisis Specialist, Follow Up Specialist
Metro Crisis Services
04.2023 - Current
Career Coach
Beyond
04.2022 - 12.2022
Student Success Coach
Colorado Technical University
09.2019 - 12.2019
Certified Life Coach
Taylor J. McCary, LLC
08.2019 - Current
English Teacher
VIP Kids
01.2019 - 12.2019
Adult Mentor
Stellar Care
10.2018 - 09.2019
Crisis Counselor, Case Manager
Diversus Health Walk, Crisis Center
06.2017 - 09.2018
Crisis Hotline Advocate, Program Coordinator
YWCA
06.2016 - 06.2017
Bachelor of Arts - Psychology
Colorado State University
Master of Arts - Marriage And Family Therapy
Regis University
International Coaching Federation Accredited - Life Coaching Certificate
Crisis Specialist Lead at Rocky Mountain Crisis Partners, formerly Metro Crisis ServicesCrisis Specialist Lead at Rocky Mountain Crisis Partners, formerly Metro Crisis Services
Mental Health Specialist II at San Joaquin County Behavioral Health Services – 24 Hour Crisis ServicesMental Health Specialist II at San Joaquin County Behavioral Health Services – 24 Hour Crisis Services