Excel
Taylor Kaough
Manager
Lake Charles,LA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and operations management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Branch Manager
Enterprise Car Rental
Lake Charles, LA
08.2021 - Current
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Generated dramatic improvements across entire sales cycle.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Assessed employee performance and developed improvement plans.
Assistant Manager
Enterprise Rent-A-Car
Lake Charles, LA
08.2020 - 08.2021
- Oversaw training and onboarding process for all newly hired employees.
- Drove sales and customer service while assisting guests with services.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Management Assistant
Enterprise Rent-A-Car
Lake Charles, LA
09.2019 - 08.2020
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Shouldered management responsibilities during absence of manager.
Management Trainee
Enterprise Rent-A-Car
Lake Charles, LA
02.2019 - 09.2019
- Explained services and products to customers in friendly and engaging way.
- Created internal control of day-to-day transactions and punctually opened and closed business.
Customer Service Representative
Enterprise Rent-A-Car
Lake Charles, LA
08.2018 - 02.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Intern
Enterprise Rent-A-Car
Lake Charles, LA
05.2018 - 08.2018
- Interacted with customers by phone, email or in-person to provide information.
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
Sales Specialist
Victoria Secret
Lake Charles, La
01.2013 - 08.2018
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
Shift Supervisor
Wendys
Breaux Bridge, LA
01.2018 - 05.2018
- Followed all cash management, cash register policies, and food safety policies, and ensures proper practices are followed by shift team.
- As well as training new employees.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Responded to and resolved customer questions and concerns.
Chair
University of Louisiana
Lafayette, LA
01.2014 - 01.2016
- Budgeting, planning, and executing diverse events for student body.
- Facilitated decision making by building consensus and developing solutions.
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Coordinated with participating vendors during event planning.
Education
MBA -
Western Governors University
Salt Lake City, UT 01.2020 - 08.2021
Bachelor of Arts -
University of Louisiana
Lafayette, LA 08.2014 - 12.2018
Skills
Staff Management
Certification
Adobe Photoshop, Flash, Dreamweaver
Software
Word
Powerpoint
Keynote
Timeline
Branch Manager
Enterprise Car Rental
08.2021 - Current
Assistant Manager
Enterprise Rent-A-Car
08.2020 - 08.2021
MBA -
Western Governors University
01.2020 - 08.2021
Management Assistant
Enterprise Rent-A-Car
09.2019 - 08.2020
Management Trainee
Enterprise Rent-A-Car
02.2019 - 09.2019
Customer Service Representative
Enterprise Rent-A-Car
08.2018 - 02.2019
Intern
Enterprise Rent-A-Car
05.2018 - 08.2018
Shift Supervisor
Wendys
01.2018 - 05.2018
Bachelor of Arts -
University of Louisiana
08.2014 - 12.2018
Chair
University of Louisiana
01.2014 - 01.2016
Sales Specialist
Victoria Secret
01.2013 - 08.2018
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