Excel
Taylor Kaough
Manager
Lake Charles,LA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and operations management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Branch Manager
Enterprise Car Rental
Lake Charles, LA
08.2021 - Current
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Generated dramatic improvements across entire sales cycle.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Assessed employee performance and developed improvement plans.
Assistant Manager
Enterprise Rent-A-Car
Lake Charles, LA
08.2020 - 08.2021
- Oversaw training and onboarding process for all newly hired employees.
- Drove sales and customer service while assisting guests with services.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Management Assistant
Enterprise Rent-A-Car
Lake Charles, LA
09.2019 - 08.2020
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Shouldered management responsibilities during absence of manager.
Management Trainee
Enterprise Rent-A-Car
Lake Charles, LA
02.2019 - 09.2019
- Explained services and products to customers in friendly and engaging way.
- Created internal control of day-to-day transactions and punctually opened and closed business.
Customer Service Representative
Enterprise Rent-A-Car
Lake Charles, LA
08.2018 - 02.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Intern
Enterprise Rent-A-Car
Lake Charles, LA
05.2018 - 08.2018
- Interacted with customers by phone, email or in-person to provide information.
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
Sales Specialist
Victoria Secret
Lake Charles, La
01.2013 - 08.2018
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
Shift Supervisor
Wendys
Breaux Bridge, LA
01.2018 - 05.2018
- Followed all cash management, cash register policies, and food safety policies, and ensures proper practices are followed by shift team.
- As well as training new employees.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Responded to and resolved customer questions and concerns.
Chair
University of Louisiana
Lafayette, LA
01.2014 - 01.2016
- Budgeting, planning, and executing diverse events for student body.
- Facilitated decision making by building consensus and developing solutions.
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Coordinated with participating vendors during event planning.
Education
MBA -
Western Governors University
Salt Lake City, UT 01.2020 - 08.2021
Bachelor of Arts -
University of Louisiana
Lafayette, LA 08.2014 - 12.2018
Skills
Staff Management
Sales growth
Operations management
Training
Customer Relations
Leadership
Communication
Problem solving
Strategic planning
Employee scheduling
Business administration
Cost Control
Project Management
Certification
Adobe Photoshop, Flash, Dreamweaver
Software
Word
Powerpoint
Keynote
Timeline
Branch Manager
Enterprise Car Rental
08.2021 - Current
Assistant Manager
Enterprise Rent-A-Car
08.2020 - 08.2021
MBA -
Western Governors University
01.2020 - 08.2021
Management Assistant
Enterprise Rent-A-Car
09.2019 - 08.2020
Management Trainee
Enterprise Rent-A-Car
02.2019 - 09.2019
Customer Service Representative
Enterprise Rent-A-Car
08.2018 - 02.2019
Intern
Enterprise Rent-A-Car
05.2018 - 08.2018
Shift Supervisor
Wendys
01.2018 - 05.2018
Bachelor of Arts -
University of Louisiana
08.2014 - 12.2018
Chair
University of Louisiana
01.2014 - 01.2016
Sales Specialist
Victoria Secret
01.2013 - 08.2018