Taylorlee Nye
Augusta
Summary
Clinical Care Representative with experience at Intermed P.A., adept at triaging patients and enhancing care coordination. Proven ability in complaint handling and time management, utilizing critical thinking to optimize patient outcomes. Leader of peers. Skilled in Microsoft Office and ECW, collaboration across multidisciplinary teams to deliver exceptional healthcare services.
Overview
7
7
years of professional experience
Work History
Clinical Care Representative - Charge Nurse
Intermed P.A.
05.2025 - Current
- Oversaw Registered Nurses, Patient Services Representatives and Medical Assistants
- Assisted with patient concerns regarding prior authorization, medications and lab results
- Supported over 25 staff through shift with any concerns or questions
Clinical Care Representative
Intermed, P.A.
03.2024 - Current
- Efficiently triage patients and collaborated with other departments to secure care
- Provided home care guidance and education to patients
- Applied critical thinking skills to assess patient needs and ensuring appropriate level of care
- Worked closely with members of multiple other medical departments
Telephone Triage Registered Nurse
Maine General Medical Center
06.2023 - 03.2024
- Assessed diverse patient needs, ensuring timely and effective care
- Collaborated with other health care teams
- Utilize critical thinking skills while analyzing patient charts to optimize care
Medical Surgical Registered Nurse
Maine General Medical Center
05.2022 - 06.2023
- Administered medications and treatments per physician orders, ensuring patient safety and adherence to protocols.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for diverse patient populations.
- Monitored vital signs and recognized changes in patient conditions, escalating concerns to appropriate medical personnel promptly.
- Educated patients and families on post-operative care, enhancing understanding of recovery processes and self-management techniques.
Certified Nursing Assistant
Maine General Medical Center
06.2021 - 05.2022
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Supported patient mobility through safe transfer techniques and use of assistive devices.
- Collaborated with healthcare team to develop individualized care plans based on patient needs.
Permanency Social Worker
Department of Health and Human Services
05.2019 - 06.2020
- Facilitated client assessments to identify needs and develop tailored service plans.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for clients.
- Provided crisis intervention and support to individuals facing mental health challenges.
- Implemented evidence-based practices to enhance service delivery and client outcomes.
Education
Associate of Science - Nursing
Maine College of Health Professions
Lewiston05-2022
Bachelor of Science - Psychology
Suffolk University
Boston, Massachusetts, MA05-2019
High School Diploma -
Monmouth Academy
Monmouth, ME06-2013
Skills
- Email communication
- Microsoft office
- Call center experience
- Complaint handling
- Time Management
- Microsoft Excel
- ECW
Timeline
Clinical Care Representative - Charge Nurse
Intermed P.A.
05.2025 - Current
Clinical Care Representative
Intermed, P.A.
03.2024 - Current
Telephone Triage Registered Nurse
Maine General Medical Center
06.2023 - 03.2024
Medical Surgical Registered Nurse
Maine General Medical Center
05.2022 - 06.2023
Certified Nursing Assistant
Maine General Medical Center
06.2021 - 05.2022
Permanency Social Worker
Department of Health and Human Services
05.2019 - 06.2020
Associate of Science - Nursing
Maine College of Health Professions
Bachelor of Science - Psychology
Suffolk University
High School Diploma -
Monmouth Academy