Taylor Marie Smith
Torrance,CA
Summary
Dedicated professional with successful experience in customer service, sales and administrative tasks in fast-paced office settings. Hardworking team player with expertise in offering staff support, keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Responsible, punctual, and self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
South Bay Laser Eye Center
04.2023 - 01.2024
- Followed opening procedure: turning on phones, checking voicemails, responding to emails, and confirming appointments for following day
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed approximately 50 incoming calls, emails and faxes per day
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Checked patients in and out and scheduled follow-up appointments
- Pulled all patient charts for following day for both locations, along with organizing them by time of appointment for front desk staff.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Scanned paper documents and verified that scanned documents are clear and legible.
Front Desk Receptionist/Administrative Assistant
Marina Sports Medicine
02.2022 - 03.2023
- Followed opening procedure: turning on phones, TVs, and music, checking voicemails, responding to emails, and confirming appointments for following day
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Checked patients in and out and scheduled their upcoming appointments if they were not already scheduled
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Schedule appointments in person, over the phone, and via email
- Daily accounting for cash payments
- Monthly accounting for cash payments
- Organized, maintained and updated information in computer databases.
- Collected all payments, processed transactions and updated relevant records.
- Verified insurance benefits for all new patients
- Received a raise for booking the most new or returning patients in 3 month
- Handled sensitive customer information with confidentiality.
- Completed data entry and filing to keep records updated for easy retrieval.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
Remote Customer Service Representative
PlanetArt (Remote)
02.2021 - 12.2022
- Assisted customers with orders, inquiries and other concerns via phone, emails and through secured chat
- Communicated via slack
- Processed orders, billing, payments and refunds
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved approximately 50-100 customer complaints per day with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Provided information about products, shipping and other services
- Ensured confidentiality and security of consumer data in all sales transactions
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Updated account information to maintain customer records.
Receptionist/Administrative Assistant
Angel Longevity Medical Center
11.2018 - 01.2021
- Operated multi-line telephone system to answer and direct high volume of calls.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted with onboarding new patients and securing paperwork completion.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Routed incoming mail and messages to relevant personnel without delay.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Communicated with all patients and potential patients by phone, person, and email
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Kept weekly metric system to record all patient visits (whether they increased or decreased)
- Followed all COVID-19 protocols, such as but not limited to: cleaning bathrooms and all common areas (lobby, kitchen, etc.) every hour of the day.
Receptionist/Administrative Assistant
Berlin Wellness Group
01.2013 - 11.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed approximately 50+ incoming calls, emails and faxes per day from customers and vendors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected all payments, processed transactions and updated relevant records.
- Confirmed appointments, communicated with patients, and updated patient records.
- Responded to inquiries from callers seeking information.
- Cultivated positive relationships with patients through professional demeanor and excellent interpersonal skills.
- Changed massage tables, as well as, kept sheets freshly washed, folded and ready for use (amongst other chores).
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new patients and securing paperwork completion.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Education
High school or equivalent -
Fairfax Senior High School
Los Angeles, CA01.2011
Skills
- Canva App
- Slack
- Jane App
- Chirotouch
- EZ Notes
- Social Media Management
- Microsoft Office
- Microsoft Excel
Additional Information
Ez Notes, Slack, Microsoft Word, MindBody, Power2Practice, Jane App, ChiroTouch, WebPT, Store/Office Management, Medical Scheduling, QuickBooks, Insurance Verification, Microsoft Excel, Microsoft Word, Typing
Certification
HIPAA certification training that covers privacy and security awareness
Timeline
Administrative Assistant
South Bay Laser Eye Center
04.2023 - 01.2024
Front Desk Receptionist/Administrative Assistant
Marina Sports Medicine
02.2022 - 03.2023
Remote Customer Service Representative
PlanetArt (Remote)
02.2021 - 12.2022
Receptionist/Administrative Assistant
Angel Longevity Medical Center
11.2018 - 01.2021
Receptionist/Administrative Assistant
Berlin Wellness Group
01.2013 - 11.2018
High school or equivalent -
Fairfax Senior High School
HIPAA certification training that covers privacy and security awareness
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