Taylor Potter
Front End Assistant Manager
Perry,OK
Summary
An ambitious, goal-oriented, and customer-focused professional with 14 years experience.
I have excellent customer service skills, interpersonal communication skills, computer skills, and telephone etiquette.
Committed to contributing to company growth.
Authorized to work in the US for any employer.
Overview
14
14
years of professional experience
Work History
Front End Assistant Manager
Homeland Stores
Perry, OK
05.2022 - Current
- Answer incoming calls
- Return missed calls
- Assist cashiers with register errors, overrides, and cash needs
- Complete hourly floor safety checks
- Complete refrigeration temperature verification checks
- Complete daily facing and cleaning tasks
- Count down registers at end of day
- Count all cash in office and complete cash deposit
- Count all checks in office and complete checks deposit
- Do cash pulls and deposits for paysite machine 3 times a week
- Maintain control of store from 4pm-10:30pm every shift
- Close down store and lock up at end of day
Receptionist
Scott's Motor Cars
Oklahoma City, OK
04.2021 - 05.2022
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Processed payments and updated accounts to reflect balance changes
- Sorted incoming mail and directed to correct personnel each day
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Greeted and directed visitors to appropriate personnel and answered/made an average of 300 calls and emails daily
- Answered phone calls, provided information to callers and connected callers to appropriate people
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Pulled and organized requested documentation
- Windows-based computer usage
Customer Service Rep/Sales Associate
W.I.NC
Oklahoma City, OK
01.2019 - 04.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Prioritized and organized tasks to efficiently accomplish service goals
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Demonstrated leadership by making improvements to work processes and helping to train others
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Processed transactions and refunds
- Improved operations by working with team members and customers to find workable solutions
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Answered phone and assisted clients and customers with changes
- Provided assistance to clients
- Assisted customers in person
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Inventoried stock
- Operated the cash drawer
- Confirmed payments, refunds, etc
- Provided excellent technical support
Customer Service Rep/Sales Associate
UMBRELLA VAPOR CORPORATION
Oklahoma City, OK
01.2019 - 03.2020
- Conducted comprehensive analysis and evaluated risk to control underwriting loss
- Achieved production goals by developing strong underwriting teams
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Prioritized and organized tasks to efficiently accomplish service goals
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Inventoried stock
- Operated the cash drawer
- Confirmed payments, refunds, etc
- Explained products and benefits
- Assisted customers in person
- Answered phone and assisted clients and customers with changes
- Provided assistance to clients
- Provided excellent technical support
Education
High School Diploma -
Maysville High School
Maysville, OK 08.2008 - 05.2010
Skills
Organization and EfficiencyMulti-Line Telephone SkillsPhone etiquetteFront deskAdministrative experienceClerical experienceSalesAccountingCreativityCritical thinkingEQ - Emotional intelligenceAdaptabilityCustomer serviceManagementWindowsMicrosoftCash handling
Training and mentoring
Problem-solving skills
Staff Management
Accomplishments
- Graduated high school at 16 years old
- Owner of T. Made Creations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Front End Assistant Manager
Homeland Stores
05.2022 - Current
Receptionist
Scott's Motor Cars
04.2021 - 05.2022
Customer Service Rep/Sales Associate
W.I.NC
01.2019 - 04.2021
Customer Service Rep/Sales Associate
UMBRELLA VAPOR CORPORATION
01.2019 - 03.2020
High School Diploma -
Maysville High School
08.2008 - 05.2010