Taylor Reed
Seattle,United States
Summary
Outreach Case Manager with extensive experience at Seattle Union Gospel Mission, specializing in crisis intervention and community resource management. Proven ability to enhance client outcomes through effective case management and collaboration with local organizations. Strong relationship-building skills and proactive approach to coordinating referrals and services. Committed to making meaningful contributions and proficient in relationship building.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Outreach Case Manager
Seattle Union Gospel Mission
06.2024 - Current
- Assisted clients in navigating available resources and services to address individual needs.
- Coordinated intake processes to ensure comprehensive client information collection.
- Supported case documentation by maintaining accurate records and updating client files.
- Collaborated with community organizations to facilitate client access to support programs.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Conducted outreach activities to engage local stakeholders in programs.
- Coordinated community resources and partnerships to enhance client support networks.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Radio Promotions Street Team Member
CRISTA Ministries
05.2023 - 08.2025
- Coordinated community outreach events to engage local populations and promote CRISTA Ministries' mission.
- Adapted communication tactics to engage diverse audiences across different events.
- Developed relationships with local organizations to foster collaboration and support for ministry goals.
- Promoted mission objectives by actively participating in training sessions and team meetings for skill enhancement.
- Delivered memorable customer experiences by remaining knowledgeable about current promotions, products, and company mission.
- Adhered to strict company guidelines regarding presentation, conduct, and communication while representing the brand in public settings.
- Enhanced brand visibility by distributing promotional materials during high-traffic events.
- Represented the brand professionally and positively in public settings, acting as an ambassador to attract new customers or clients.
- Collaborated with team members to develop promotional materials and distribute them effectively.
- Maintained accurate records of marketing materials distributed, allowing for better inventory management and planning for future events.
- Collaborated with media representatives to optimize coverage of special events.
Food Bank Coordinator
NW Harvest
05.2023 - 06.2024
- Led volunteer program that significantly expanded organization's outreach efforts and public image.
- Coordinated logistics for food distribution initiatives, ensuring efficient delivery to partner agencies.
- Created training materials that improved onboarding processes for new volunteers.
- Resolved issues through effective listening skills, escalating major concerns as needed.
- Achieved high customer satisfaction by addressing inquiries promptly and professionally.
- Coordinated logistics for food distribution initiatives, ensuring timely delivery to partner agencies.
- Assisted in managing inventory systems, maintaining accurate stock levels and reducing discrepancies.
- Supported outreach efforts by organizing community events to raise awareness about hunger issues.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
Food Services Coordinator
Tacoma Rescue Mission
01.2019 - 07.2021
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated meal planning and food distribution for diverse populations, ensuring dietary needs were met.
- Managed inventory control processes to maintain optimal stock levels and minimize waste.
- Developed training programs for volunteers, enhancing service efficiency and food safety practices.
- Enhanced customer satisfaction by efficiently managing food service operations and ensuring timely meal preparation.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Participated in community events to promote services and engage with public.
- Supervised kitchen staff, fostering teamwork and improving overall service quality.
Education
Master of Science - Human Services
Regent University
Virginia Beach, VA08-2026
Bachelor of Science - Nursing
SUNY Stony Brook University
Stony Brook, NY08.2009
Skills
- Referral coordination and interdisciplinary collaboration
- Vulnerable population awareness
- Client advocacy
- Treatment Planning
- Trauma Informed Care
- Relationship building
- Community outreach
- Resource management
- HIPAA compliance
- Case management
- Positive attitude
Certification
- Mental Health First Aid Training
- Certified Case Management School, Seattle Union Gospel Mission - October 2024
- Overdose Prevention Training - King County Dept of Health
- Trauma Informed Care
Timeline
Outreach Case Manager
Seattle Union Gospel Mission
06.2024 - Current
Radio Promotions Street Team Member
CRISTA Ministries
05.2023 - 08.2025
Food Bank Coordinator
NW Harvest
05.2023 - 06.2024
Food Services Coordinator
Tacoma Rescue Mission
01.2019 - 07.2021
Master of Science - Human Services
Regent University
Bachelor of Science - Nursing
SUNY Stony Brook University