Taylor Shantel Cathey
Stonewall,OK
Summary
Hardworking professional with a dedication to customer satisfaction. Ready to apply several years of experience to new position.
Overview
3
3
years of professional experience
Work History
Service Representative
C & S Cleaners and Laundry
Pauls Valley, OK
01/02/18 - Current
- Greeted customers and answered inquiries in a professional manner.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Managed incoming calls from customers seeking assistance with their orders or other services.
- Performed inventory counts to ensure accuracy of stock levels on hand.
- Followed proper cash handling procedures while completing transactions.
- Operated point-of-sale systems accurately and efficiently to process customer orders quickly.
- Replenished supplies such as paper towels, toiletries, cleaning supplies when needed.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Assisted customers with purchases, returns, and exchanges of merchandise.
- Maintained cleanliness of work area throughout shift including sweeping floors and dusting shelves.
- Contributed ideas on how to improve processes related to customer service delivery.
- Resolved customer complaints promptly and efficiently.
- Processed payments via cash, check, or credit card transactions.
Shift Manager in Training
Boomerang Diner
Ada, OK
06.2023 - 01.2024
- Developed strategies for increasing customer satisfaction and encouraging repeat business.
- Provided excellent customer service to ensure customers had an enjoyable experience while shopping in the store.
- Communicated effectively with other managers regarding staffing needs throughout the day and week.
- Analyzed sales data on a weekly basis in order to identify trends or areas needing attention.
- Responsible for opening and closing the store according to established guidelines.
- Supervised staff, provided guidance and training, and addressed employee issues or concerns.
- Identified opportunities for improvement within the store's operations or services offered.
- Processed payments using the point-of-sale system accurately and efficiently.
Cashier
Byng Mini Mart
Byng , Oklahoma
01.2023 - 05.2023
- Assisted customers over the phone regarding store operations, product information and order placement.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Ensured compliance with all safety regulations within the store environment.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
EVS Technician
Mercy General Hospital
Ada, OK
01.2022 - 12.2022
- Followed infection control policies when handling soiled linen or contaminated surfaces.
- Transported trash and other waste material to designated disposal areas.
- Provided routine maintenance to equipment, such as changing vacuum bags, filters and brushes.
- Assisted with special projects related to housekeeping duties as assigned by supervisor.
- Followed safety guidelines to ensure a safe work environment for staff members and visitors.
- Disinfected surfaces using approved chemicals according to safety regulations.
- Cleaned spills promptly with appropriate products in accordance with established procedures.
- Removed hazardous materials from public areas in accordance with safety protocols.
- Inspected rooms for cleanliness prior to guest arrival.
- Stocked linen closets with fresh linens on a regular basis.
- Reported any repairs or damages observed during routine rounds of inspection.
- Adhered strictly to departmental policies regarding confidentiality of guest information.
- Maintained accurate records of all cleaning activities, such as areas cleaned and materials used.
Education
GED -
Ada High School
Ada, OK08-2015
Skills
- House Keeping and Sanitation (EVS)
- Cook Experience (Flat Top Grill/Fryer/BBQ Smoker)
- Cashier and Customer Service
- Dry Cleaning and Laundry Experience (Washing/Starching/Pressing/Ironing)
Timeline
Shift Manager in Training
Boomerang Diner
06.2023 - 01.2024
Cashier
Byng Mini Mart
01.2023 - 05.2023
EVS Technician
Mercy General Hospital
01.2022 - 12.2022
Service Representative
C & S Cleaners and Laundry
01/02/18 - Current
GED -
Ada High School