Summary
Overview
Work History
Education
Skills
Pronouns
Timeline
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Taylor "Tauntaun" Tanton

Tustin,CA

Summary

Walt Disney Legacy Recipient. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Articulate Safety with a 6-year track record of developing and implementing successful safety programs. Experienced in cultivating safe and positive work environments to reduce risk, increase morale, and promote overall commitment to safety.

Overview

7
7
years of professional experience

Work History

Attractions Stage Manager

Disneyland Resort
07.2023 - Current
  • Ensures compliance with safety regulations, regularly inspecting rides and attractions to maintain a secure environment for guests and employees.
  • Developed comprehensive employee training programs, resulting in a well-informed and highly capable workforce.
  • Spearheaded sustainability efforts through waste reduction initiatives and energy-efficient practices within the park operations.
  • Evaluated attraction performance metrics, identifying areas for improvement to drive continuous growth.
  • Oversaw daily operations for smooth-running park activities, addressing any issues promptly to minimize disruptions for guests.
  • Drove employee engagement by creating opportunities for professional development and career advancement.
  • Implemented effective maintenance schedules, ensuring optimal functionality for attractions and facilities.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Developed partnerships with other lines of bussiness to obtain quality products and services.
  • Provided strong leadership under high-pressure situations while prioritizing the well-being of all team members involved.
  • Maintained a safe working environment through proper implementation of safety protocols and procedures.
  • Educated cast and crew members on evacuation scenarios for emergency situations during operations.
  • Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
  • Conducted meetings with staff to discuss production progress and to attain safety objectives.

Parking Manager

Disneyland Resort
03.2022 - 07.2024
  • Responsible for the daily operation of Disneyland Resort Transportation & Parking which includes the Parking Structures, Toy Story Lot, Simba Lot, Cast Lots, Trams Operation, Back of House Trams Operation, and Tolls Operations
  • Partners with the City of Anaheim to maintain traffic and flow of Guests around the Resort
  • Maintains composure during high pressure situations, high-capacity Guest experiences, and emergency response situations
  • Coaches a diverse team of Cast Members as a teacher and developer taking a sincere interest in the Cast through Reward & Recognition programs that I assisted in creating such as RTP Cast Member of the month for over 500+ Cast Members
  • Makes balanced daily operational decisions that benefit guests, Cast and the demands of the business using conflict resolution and problem-solving skills
  • Responsible for Cast Communication and the Inclusion Key through using various tools such that I created such as Employee Spotlights and a Parking Newsletter
  • Reduced customer complaints by proactively addressing concerns and enhancing communication with staff.
  • Assisted in developing an Inclusion & Safety Committee from scratch for the Disneyland Resort Arrival Experience Team.
  • Analyzed data to identify trends, optimize space usage, and improve overall efficiency in the parking facility.
  • Streamlined the payment process, leading to a significant decrease in transaction time for customers.

Special Activites Coordinator & Trainer

Disneyland Resort
01.2021 - 03.2022
  • Received inquiries regarding VIP tour products and communicates offerings and benefits with influence and persuasion
  • Served as a consistent VIP Guest point of contact from booking through itinerary planning and pre-visit communications
  • Responsible for all aspects of visit – including dining reservations, reserved viewing and Resort activities
  • Developed tools to assist the Team in improving how we efficiently communicated to Guests and other lines of businesses
  • Assisted in training new Coordinators, as well as developed training material such as QUACK (Quickly Utilize All Coordinator Knowledge) to streamline the training experience.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Attractions Core Lead & Trainer

Disneyland Resort
01.2018 - 01.2021
  • Made key decisions during stressful situations such as downtimes and emergencies to promote a safe and efficient work environment for Cast and Guests
  • Created and edited procedures in Attraction Operating Guides to maintain California and Disneyland Safety standards
  • Mentored Cast Members on their leadership journeys by developing a development program
  • Set standards for my fellow Leads and Trainers by creating a guide of our team’s values, vision, and goals
  • Partnered with other lines of business to go above and beyond to exceed Guest expectations by creating new interaction experiences with our Guests such as “Toon’s First Family of the Day”
  • Helped facilitate training for over 100+ Cast Members during an area wide reorganization.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Mentored employees, resulting in stronger staff development and increased productivity.
  • Developed effective training plans based on department needs and objectives.
  • Introduced standardized training for cohesive learning environments.
  • Implemented new training courses after assessing corporate data and identifying employee weaknesses.

Education

Master of Arts - Organizational Leadership

University of Massachusetts Global
03.2022

Bachelor of Arts - Screenwriting

Chapman University
01.2015

Skills

  • Team Communication & Leadership
  • Staff Training, Coaching & Development
  • Incident Reporting
  • Conflict Resolution
  • Operational Efficiency
  • Safety Auditing & Training

Pronouns

They/She

Timeline

Attractions Stage Manager

Disneyland Resort
07.2023 - Current

Parking Manager

Disneyland Resort
03.2022 - 07.2024

Special Activites Coordinator & Trainer

Disneyland Resort
01.2021 - 03.2022

Attractions Core Lead & Trainer

Disneyland Resort
01.2018 - 01.2021

Master of Arts - Organizational Leadership

University of Massachusetts Global

Bachelor of Arts - Screenwriting

Chapman University

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Taylor "Tauntaun" Tanton