Spanish, Mandarin
Hi, I’m
Taylor VerBerkmoes
Summary
Dedicated management professional with a strong background in service and hospitality. Eager to contribute expertise to a team focused on delivering exceptional customer experiences. Passionate about exceeding customer expectations and driving business success through effective leadership and collaboration. Excels in fast-paced environments, adept at problem-solving and fostering positive relationships with both customers and colleagues. Seeking an opportunity to leverage skills and experience in a dynamic team-oriented setting.
Overview
15
years of professional experience
1
Certification
Work History
Delta Airlines
Flight Attendant
07.2023 - Current
Job overview
- Responsible for providing a legendary flight experience for our passengers while prioritizing their safety through equipment checks, knowledge of FAA regulations, and utilizing situational awareness to navigate sometimes difficult situations.
- Provided exceptional service exceeding company standards.
- Successful in finding ways to individualize and prioritize my customer.
The Manifestor Community
Program Manager
03.2021 - Current
Job overview
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Adapted teaching methods and materials to meet students' varying needs.
- Designed program implementation and maintenance plan.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
Moore Taylor Co.
Life Coach
01.2020 - Current
Job overview
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Facilitated group sessions and learning discussions to further objectives.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Connected clients with available resources to improve plan success.
- Provided education on mental health topics and resources to clients.
- Developed treatment plans to help clients build self-confidence and resilience.
- Assisted clients in exploring feelings and understanding behaviors.
Solid Rock International
Guesthouse Administrator
09.2016 - Current
Job overview
- Managed transportation, lodging including meal-planning, and humanitarian project details (both medical and children's school-related) for short-term mission teams in the Dominican Republic.
- Ensured safety of all team members.
- Responsible for providing and/or coordinating daily meetings for the team.
- Oversaw guesthouse grounds and local staff
- Provided cultural education as needed.
- Maintained personnel records and updated internal databases to support document management.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Educated staff on organizational mission and goals to help employees achieve success.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Delta Airlines
Flight Attendant
03.2014 - Current
Job overview
- Responsible for providing a legendary flight experience for our passengers while prioritizing their safety through equipment checks, knowledge of FAA regulations, and utilizing situational awareness to navigate sometimes difficult situations.
- Provided exceptional service exceeding company standards.
- Successful in finding ways to individualize and prioritize my customer.
Hamilton Mill OB/GYN
Administrative Assistant/Biller and Coder
07.2011 - 03.2014
Job overview
- Responsible to code surgeries and office visits for payment as well as enter insurance payments and dispute appropriate denials.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Straight A's Home Preservation, LLC
Office Manager
06.2010 - 03.2011
Job overview
- Managed the administration details of this property preservation company including 500 plus properties to ensure revenue maintenance and development.
- Regularly, interfaced with Regional Asset Managers responsible for awarding contracts.
- Evaluated and approved fieldwork prior to submission to Regional Offices.
- Hired and supervised hourly employees: Served as liaison to Vendors and contract employees.
- Organized and set up a filing system, managed employee time-off and answered phones as needed.
- Coached employees through day-to-day work and complex problems.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
Hall County School System
Substitute Teacher
01.2010 - 01.2011
Job overview
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Implemented classroom management techniques to maintain positive learning environment.
- Monitored student performance and provided feedback to inform instruction.
- Followed lesson plans designed by absent teachers.
Education
Southeastern UniversityLakeland, FL
Bachelor of Science from Business Administration
05.2007
Old Suwanee Christian SchoolSuwanee, GA
High School Diploma
05.2006
University Overview
- Extracurricular Activities: Basketball, Softball, Volleyball
- Extracurricular Activities: Yearbook
Skills
- Self-motivated individual
- Skilled in critical thinking
- Strong relationship-building abilities
- Passenger safety and service oversight
- Flight preparation briefings
- Skilled in resolving conflicts
- Proficient in adult CPR and AED use
- Collaborative project engagement
- Strong verbal and non-verbal communication
- Adaptability and flexibility
- Dedicated work ethic
- Calm under pressure
- Company culture and values
- Multitasking and organization
- Strong attention to detail
- Regulatory and policy compliance
- Time management
- Medical intervention
Certification
- Licensed Flight Attendant - March 2014-October 2017 and July 2023- current
- Certified Brand Strategist, Level C with Marty Neuimeier - January 2021
- Master Certified Life and Business Coach, The Life Coach School - [January 2020-June 2023]
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Flight Attendant
Delta Airlines
07.2023 - Current
Program Manager
The Manifestor Community
03.2021 - Current
Life Coach
Moore Taylor Co.
01.2020 - Current
Guesthouse Administrator
Solid Rock International
09.2016 - Current
Flight Attendant
Delta Airlines
03.2014 - Current
Administrative Assistant/Biller and Coder
Hamilton Mill OB/GYN
07.2011 - 03.2014
Office Manager
Straight A's Home Preservation, LLC
06.2010 - 03.2011
Substitute Teacher
Hall County School System
01.2010 - 01.2011
Southeastern University
Bachelor of Science from Business Administration
Old Suwanee Christian School
High School Diploma
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