Sports Enthusiast, amateur golfer, and french toast fiend. I like making things better and improving our everyday experiences. I’m super self-driven, a strategic thinker, I want to design important and significant experiences in the world. I have 9 years of experience in Sales & Hospitality Management, but I longed for a change in my life and career. That’s the reason I decided to join Ironhack. Learning how to design and creating innovative solutions fascinates me.
Hi, I’m
Taylor Vess
UI/UX Designer
Houston,Texas
Summary
Overview
4
years of professional experience
Work History
Freelance
UX/UI Designer
09.2022 - Current
Job overview
- Designed and implemented user-friendly web and mobile interfaces for various clients across different industries
- Conducted user research and usability testing to identify user needs and pain points
- Coordinated with developers, product owners, and stakeholders to ensure design consistency and quality
Torres Insurance
Office Manager
12.2020 - Current
Job overview
- Managed daily operations of 2 insurance agencies (8 team members, generating combined $1M+ annual premiums)
- Improved customer experience by 25% and increased brand perception by 32% through the optimization of digital and social media strategies
- Designed seamless online customer portals and resources, resulting in a 20% increase in conversion rates and customer lifecycle value
Carvana
Team Lead
01.2019 - 09.2020
Job overview
- Actively developed a team of 15+ Customer Advocates by providing feedback, and setting goals to improve performance and skill set
- Revised training, resources, and performance metrics to focus on customer needs and preferences, decreasing Advocate turnover by 45% and improving customer satisfaction scores by 22
Education
IronhackMiami, FL
Certification from UX/UI Design Immersive
08.2022
University Overview
Ironhack is an immersive bootcamp with locations all over the globe offering 9-week courses in UX/UI Design & Full Stack Web Development. (400+ hours)
University of NevadaLas Vegas
Bachelor of Science from Hospitality Management
05.2018
University Overview
Skills
- UX Research
- Information Architecture
- Interaction Design
- UI Design
- Prototyping
- Wireframing
- Visual Design
- Responsive Design
- Figma
- Adobe XD
- Sketch
- InVision
Additional Information
Additional Information
ClassRanked – Edtech Platform
10-Day Sprint, designed a course review platform
Everybody+Bikes – Ecommerce
4-Day Sprint, designed a responsive desktop website
MedMemo - Wellness App
9 Day Sprint, designed an application with
micro-interactions
Timeline
UX/UI Designer
Freelance
09.2022 - Current
Office Manager
Torres Insurance
12.2020 - Current
Team Lead
Carvana
01.2019 - 09.2020
Ironhack
Certification from UX/UI Design Immersive
University of Nevada
Bachelor of Science from Hospitality Management
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