Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylour Copeland

Atlanta,GA

Summary

Taylour Copeland is a versatile and results-driven professional with a wealth of experience in customer service, project management, marketing, and emergency management. Currently pursuing a Bachelor's degree in Business Marketing with an expected graduation date of May 2025, Taylour possesses a strong track record of success across multiple industries, including hospitality, entertainment, real estate , as well as working with the federal government. With a demonstrated ability to go above and beyond to achieve goals, Taylour is dedicated to continuous learning and professional growth, ensuring the ability to adapt to dynamic work environments and deliver outstanding results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Support Ops Specialist

Department Of Homeland Security, FEMA
10.2023 - Current
  • Developed comprehensive documentation for operational processes, leading to increased transparency and understanding among team members.
  • Streamlined operations support processes by implementing effective organizational strategies and tools.
  • Improved team efficiency through regular training sessions on software updates .
  • Managed daily operations, including scheduling shifts, tracking inventory levels, and ensuring adequate staffing to meet business demands.
  • Spearheaded the implementation of new software systems, resulting in improved workflow efficiency and overall productivity.

Program Delivery Manager

Department Of Homeland Security, FEMA
10.2023 - Current
  • Proactively communicating with applicants
  • Proficiently navagating through Grants Manager to manage applicant profiles.
  • Conducting successful exploratory calls , and communicating effectively with applicants for grant funding accuracy.
  • Taught local hire team members how to add summary brief descriptions through Grants Manager.
  • Understanding applicant's recovery priorities and executing their needs
  • Skilled at working independently and collaboratively within team environments.
  • Participated in team projects, demonstrating my ability to work collaboratively and effectively.
  • Paid attention to detail while completing assignments.
  • Leveraged project management processes and tools to define and execute projects.

Publicist/Summer Marketing Intern

Hillshire Entertainment Group
05.2023 - 07.2023
  • Created over 20 media campaigns for written, video and image content for marketing.
  • Negotiating contracts with agencies, journalist and blogs. Creating talking points for interview requests.
  • Managing relationships with influencers, bloggers and journalist.

Production Assistant, Assoc Producer & PR Rep

A Wynning Production
05.2023 - 07.2023
  • Performed administrative work (answering phones, paperwork, meeting deadlines, etc..)
  • Managed budgets and allocated resources effectively, ensuring projects were completed on time and within budget constraints.
  • Developed innovative marketing strategies to promote productions, generating buzz and driving ticket sales.
  • Collaborated with production teams to facilitate smooth operations, avoiding disruptions and delays
  • Writing, editing, organizing scripts, running teleprompters in news casts, and helped editors by making beat calls.

Customer Service Representative /Technical Support Representative

FedEx
09.2022 - 05.2023
  • Applying investigative techniques to research customer inquiries regarding missing packages and performed search efforts assisting customers.
  • Responsible for handling customer's needs, processing documentation that accompanies freight movement, and performing other administrative customer service-related duties as necessary in day to day operations.
  • Monitoring and maintaining computer systems and networks.

Seasonal Customer Service Representative

Enterprise Rent-A-Car
05.2022 - 08.2022
  • Problem-solving: Placed minimum of 10 calls daily resolving customer inquiries, concerns, or complaints promptly and effectively while striving to exceed customer expectations by providing satisfactory solutions.
  • Sales/Upselling: Identifying opportunities for upselling additional products or services such as insurance, fuel options, or upgrades to enhance customer's overall rental experience.
  • Billing/Payments: Handling payment transactions, managing invoices, and explaining rental charges to customers clearly and transparently.
  • Guiding customers concerning rental car needs.
  • Responded to customer requests for products, services, and company information
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs

Project Mangement Specialist

Family Life Legacy
03.2018 - 04.2022
  • Develop comprehensive project marketing plans, including scope, objectives, timelines and resource requirements
  • Define project tasks and financial resource needs in collaboration with Broker/ Management
  • Monitor project progress, track key performance indicators (KPIs), and implement necessary changes to meet objectives
  • Communicate project status, updates, and results to stakeholders, team members, and management.
  • Followed up with clients by making 10-20 calls per day offering assistance with understanding contracts or service received.

Education

Bachelor of Science - Business Administration

Savannah State University
Savannah, GA
12.2025

High School Diploma -

Maynard Jackson High School
Atlanta, GA
05.2021

Skills

  • Proficient in creating and presenting managerial briefings
  • Interpersonal Skills
  • Customer Service Skills
  • Data Entry
  • Team Leadership
  • Communication
  • Microsoft Proficiency
  • Data Analysis
  • Professional Writing
  • Team Development
  • Compliance Enforcement
  • Staff Training & Development
  • Proposal Development
  • Project Management
  • Campaign Development
  • SEO
  • Strategic Planning
  • Proposal Writing
  • Office Administration

Certification

  • Security Awareness
  • 7116: PA Program Delivery Manager (PDMG)
  • 15-0100: Introduction to Incident Command System
  • IS-0200: Basic Incident Command System for Initial Response
  • ISO 700: An Introduction to the National Incident Management System
  • IS 0800: National Response Framework, An Introduction
  • IS 1000 : Public Assistance Program and Eligibility
  • IS 1001 : The Public Assistance Delivery Model Orientation
  • IS 1011 : Roads and Culverts

Timeline

Support Ops Specialist

Department Of Homeland Security, FEMA
10.2023 - Current

Program Delivery Manager

Department Of Homeland Security, FEMA
10.2023 - Current

Publicist/Summer Marketing Intern

Hillshire Entertainment Group
05.2023 - 07.2023

Production Assistant, Assoc Producer & PR Rep

A Wynning Production
05.2023 - 07.2023

Customer Service Representative /Technical Support Representative

FedEx
09.2022 - 05.2023

Seasonal Customer Service Representative

Enterprise Rent-A-Car
05.2022 - 08.2022

Project Mangement Specialist

Family Life Legacy
03.2018 - 04.2022

Bachelor of Science - Business Administration

Savannah State University

High School Diploma -

Maynard Jackson High School
Taylour Copeland