Taylour Golden
Columbus,OH
Summary
Dependable bartender who is successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable and professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Overview
7
7
years of professional experience
Work History
Bartender/Server/Part-Time Manager
Roosters
2017.07 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Hostess
California Pizza Kitchen
2016.11 - 2017.01
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Bachelor of Arts - Social Work
Ohio State University
Columbus, OH06.2024
Skills
- Adaptable and Flexible
- Service Prioritization
- Conflict and Complaint Resolution
- Quality Control
- Sales Techniques
- Customer Service and Rapport
- Courteous Phone Demeanor
- Cool Under Pressure
- Warm and Friendly
- Performance Improvement
- Natural Leadership
Languages
Spanish
Limited Working
Timeline
Bartender/Server/Part-Time Manager
Roosters
2017.07 - Current
Hostess
California Pizza Kitchen
2016.11 - 2017.01
Bachelor of Arts - Social Work
Ohio State University
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