Summary
Overview
Work History
Education
Skills
Timeline
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Taylour Peltier

Roseville,MI

Summary

Upbeat, customer-focused Sales Associate with 9 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

10
10
years of professional experience

Work History

Retail Sales Consultant

Midwest Mobility Solutions AT&T
03.2019 - Current
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.
  • Managed to meet monthly goals and go above and beyond what was required.
  • Executed problem-solving skills to determine solutions for clients in escalated situations.
  • Maintained a strong knowledge of company's products, pricing plans, promotions, and service features.
  • Understood customer's needs and helped them discover how our products meet those needs.
  • Educated and engaged customer through product demonstrations.

Call Center Representative

Prime Wireless AT&T
05.2016 - 03.2019
  • Exceeded monthly sales targets consistently.
  • Demonstrated in-depth knowledge of AT&T products and services, promoting and selling various plans and offerings to customers.
  • Utilized consultative sales techniques to understand customers' needs and recommend personalized solutions.
  • Managed leads funneled down from management on a variety of properties from around the country and were in charge of setting up, up selling, and following up new services.
  • Required to send over lead recaps to account managers for who was closed, who we could not get in contact with, and which leads ended up going with another provider.
  • Selected to attend different events at various properties for tables days.
  • Well versed in RQ and OPUS systems as well as managing a book of business and following up in a timely manner with customers.

Patient Transporter

Troy Beaumont Hospital
12.2015 - 05.2016
  • Safely and efficiently transported patients to various departments within the hospital, ensuring their comfort and well-being during the process.
  • Demonstrated a deep understanding of infection control protocols and maintained a clean and sanitized transport environment.
  • Worked collaboratively with nursing staff, physicians, and other healthcare professionals to prioritize and execute patient transport requests.
  • Adapted to various patient needs, including those with mobility challenges or medical equipment requirements.
  • Assisted in transferring patients to and from beds, stretchers, and wheelchairs while adhering to proper lifting techniques.
  • Received positive feedback from patients and their families for providing compassionate and respectful care.

Cashier

Kroger
07.2013 - 12.2015
  • Recommended merchandise based on customer needs.
  • Operated a cash register to process cash, check credit card transactions.
  • Answered customers' questions and addressed problems and complaints in person.
  • Answered customers' questions and addressed problems and complaints in person
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Trained new employees quarterly.

Education

Certificate -

Ross Medical Education Center
New Baltimore, MI
01.2016

Diploma -

L'anse Creuse High School
Macomb, MI
01.2013

Skills

  • Customer service
  • Excellent multitasker
  • Excellent communication skills
  • Organized
  • Cash handling accuracy
  • Active listening
  • Reading comprehension skills
  • Creative problem solving
  • Upselling Strategies
  • Exceeding Customer Expectations
  • Decision Making
  • Documentation and Reporting
  • Meeting Sales Goals
  • Reliable, Responsible and Punctual
  • Returns and Exchanges
  • POS Software
  • Building Customer Relationships and Loyalty
  • Customer Assistance

Timeline

Retail Sales Consultant

Midwest Mobility Solutions AT&T
03.2019 - Current

Call Center Representative

Prime Wireless AT&T
05.2016 - 03.2019

Patient Transporter

Troy Beaumont Hospital
12.2015 - 05.2016

Cashier

Kroger
07.2013 - 12.2015

Certificate -

Ross Medical Education Center

Diploma -

L'anse Creuse High School

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Taylour Peltier