Summary
Overview
Work History
Education
Skills
Accomplishments
Education and Training
Timeline
Generic

Taylour Thomas

King George,VA

Summary

  • EXPERIENCE Lowes Foods 112 Bass Lake Rd Holly spring, NC 27540 January 2020-December 2023
  • My first-ever job, Started out as a cashier (PT), to online grocery, receiving department, guest services/Cash office clerk(FT) Assistant Guest services manager, Scan Coordinator.
  • Current job: patient registration at Inova hospital ( January 2024)
  • EDUCATION: HIGH SCHOOL DIPLOMA Middle Creek high school 2018-2021. COLLEGE Waketech community college August 2021-May 2022 current penn foster for vet tech started in march 2024

Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.

  • I have received employee of the month twice since working there(March 2021 and March 2023) contributing to promotional efforts by utilizing chalk markers to craft signs and designing signage to display on our ice bins or our ice catties.
  • Customer service experienced( 4 years)
  • Great learner
  • Creative
  • Time Management
  • Problem-Solving
  • HardWorking
  • Leader
  • Strong Communication
  • Reliable

Overview

6
6
years of professional experience

Work History

Patient Access Representative

Inova Fairfax Hospital ICPH Call Center
01.2025 - Current
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Strengthened communication skills through regular interactions with others.
  • Provided exceptional telephone etiquette when answering calls professionally, routing them accordingly or taking detailed messages as necessary.

Patient Access Representative

Inova Fairoaks Hospital
01.2024 - 01.2025
  • Checked in patients for procedures/surgeries
  • Verified insurance coverage for services provided by the facility.
  • Greeted patients and visitors in a courteous and professional manner.
  • Collected co-pays and other payments from patients at time of service.
  • Facilitated communication between patients, staff members, and third party payers.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Answered phones promptly in a professional manner.
  • Ensured accuracy of all data entered into computer system.
  • Scanned documents into electronic medical records system.
  • Responded to patient inquiries regarding billing or financial matters.
  • Collaborated with other departments to ensure quality customer service was delivered.
  • Created new patient accounts in EMR system as needed.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Communicated financial obligations to patients and collected fees at time of service.

Cashier

Lowes foods
01.2020 - 12.2023
  • Started out as a cashier (PT), to online grocery, receiving department, guest services/Cash office clerk(FT) Assistant Guest services manager, Scan Coordinator.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Resolved customer complaints professionally in accordance with company policy.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Followed company security procedures for handling large sums of money.
  • Stocked shelves with merchandise when needed.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Used suggestive selling techniques to promote add-on sales.
  • Collected payments and provided accurate change.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Answered customer questions and provided store information.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Worked closely with front-end staff to assist customers.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.

Education

HIGH SCHOOL DIPLOMA -

MiddleCreek high school
01.2021

Skills

  • Great learner
  • Creative
  • Time Management
  • Problem-Solving
  • HardWorking
  • Leader
  • Strong Communication
  • Reliable
  • Team Leadership
  • Team Collaboration
  • Flexible Schedule
  • Patient Registration

Accomplishments

  • I have received employee of the month twice since working there(March 2021 and March 2023)
  • Contributing to promotional efforts by utilizing chalk markers to craft signs and designing signage to display on our ice bins or our ice catties.

Education and Training

true

Timeline

Patient Access Representative

Inova Fairfax Hospital ICPH Call Center
01.2025 - Current

Patient Access Representative

Inova Fairoaks Hospital
01.2024 - 01.2025

Cashier

Lowes foods
01.2020 - 12.2023

HIGH SCHOOL DIPLOMA -

MiddleCreek high school

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