Taylur Cotton

Coordinate the start-up process for new residential and commercial construction projects, ensuring seamless communication between builders, field teams, and internal departments. Responsible for reviewing project documentation, scheduling installations, managing timelines, and ensuring readiness for plumbing, HVAC, and electrical phases. Maintain strong attention to detail and organization to support efficient project execution from start to finish.

Managed client scheduling, dispatch operations, and service coordination for a high-volume HVAC company, ensuring seamless workflow between customers and field technicians. Oversaw daily service call assignments, maintained clear and timely communication, and resolved scheduling conflicts to support efficient job completion. Prioritized client satisfaction by delivering professional, accurate, and responsive support in every interaction while upholding company standards and operational accuracy.

Lead and support daily operations in a dynamic construction environment. Handle administrative management, project coordination, and communication between clients, contractors, and field teams. Foster a productive and organized workspace while ensuring accuracy in documentation, billing, and scheduling. Recognized for strong leadership, attention to detail, and the ability to keep complex projects running seamlessly behind the scenes.

Oversee office operations for a busy home improvement and repair service, handling scheduling, dispatch, billing, and customer relations. Support company efficiency through organized systems, process improvement, and team communication. Known for balancing operational management with a hands-on, customer-first approach that keeps both clients and crews running smoothly.

Drive sales growth by building and maintaining strong relationships with commercial clients, including repair shops, fleet accounts, and dealerships. Provide product expertise, process orders, and coordinate timely deliveries to ensure customer satisfaction. Focused on exceeding sales goals through exceptional service, product knowledge, and dependable communication.

Provided direct support to mental health clients by assisting with daily living needs, offering emotional guidance, and maintaining a calm, trauma-informed environment. Monitored behavioral and mood changes, documented observations, and communicated concerns to clinical teams to ensure accurate and responsive treatment planning. Followed individualized care plans, supported medication reminders, and utilized de-escalation and grounding techniques to promote safety and stability. Assisted clients in developing essential life skills, facilitated structured routines, coordinated appointments and transportation, and advocated for client needs. Built trusting relationships through empathy, consistency, and clear communication while collaborating with multidisciplinary teams to deliver compassionate, client-centered care.

Manage daily operations for family business, support staff scheduling, and oversee customer satisfaction in a busy, family-owned dry cleaning environment. Ensure timely turnaround and attention to detail on all orders while keeping the front office organized and efficient. Recognized for reliability, leadership, and dedication to upholding the business’s long-standing commitment to quality and care.