
Customer-focused professional with 12+ years in client service, retention, and management. Skilled in communication, emotional intelligence, and relationship-building, with a proven ability to resolve service and billing issues calmly and accurately. Experienced in coordinating schedules, managing workflows, and maintaining organized operations to support both teams and clients. Currently pursuing a Mortgage Loan Originator License, bringing a people-first approach to guiding individuals and families through homeownership with clarity, confidence, and care.
Coordinate new residential and commercial construction start-ups, ensuring clear communication among builders, field teams, and internal departments. Oversee project documentation, scheduling, and phase readiness for plumbing, HVAC, and electrical work to support efficient, on-time execution.
Managed scheduling, dispatch, and service coordination for a high-volume HVAC operation, ensuring efficient workflow between clients and field technicians. Assigned daily service calls, resolved scheduling conflicts, and maintained clear communication to support timely job completion and high client satisfaction.
Led daily office operations in a fast-paced construction environment, overseeing administrative management, project coordination, and communication between clients, contractors, and field teams. Ensured accuracy in documentation, billing, and scheduling while maintaining an organized, efficient office that supported seamless project execution.
Directed daily office operations for a fast-paced home improvement service, overseeing scheduling, dispatch, billing, and customer relations. Improved operational efficiency through organized processes and enhanced cross-team communication, supporting both client satisfaction and crew productivity.
Supported daily operations for a family-owned dry cleaning business, assisting with staff scheduling, front office organization, and workflow efficiency. Helped ensure timely order turnaround, maintained quality standards, and supported customer satisfaction through clear communication and prompt issue resolution.
Office and workflow management
Billing & Administrative Operations
Client Communication & Customer Care
Team Coordination & Support Leadership
Process Organization & Data Tracking
Scheduling and dispatch coordination