Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylur Cotton

Plano

Summary

Customer-focused professional with 12+ years in client service, retention, and management. Skilled in communication, emotional intelligence, and relationship-building, with a proven ability to resolve service and billing issues calmly and accurately. Experienced in coordinating schedules, managing workflows, and maintaining organized operations to support both teams and clients. Currently pursuing a Mortgage Loan Originator License, bringing a people-first approach to guiding individuals and families through homeownership with clarity, confidence, and care.

Overview

13
13
years of professional experience

Work History

Starts Coordinator

L&S Mechanical
Richardson
03.2024 - Current

Coordinate new residential and commercial construction start-ups, ensuring clear communication among builders, field teams, and internal departments. Oversee project documentation, scheduling, and phase readiness for plumbing, HVAC, and electrical work to support efficient, on-time execution.

Client Care Supervisor

Cold Factor Heating And Air Services
Flower Mound
01.2023 - 04.2024

Managed scheduling, dispatch, and service coordination for a high-volume HVAC operation, ensuring efficient workflow between clients and field technicians. Assigned daily service calls, resolved scheduling conflicts, and maintained clear communication to support timely job completion and high client satisfaction.

Office Manager

AHOD Construction Services
Lewisville
11.2021 - 01.2023

Led daily office operations in a fast-paced construction environment, overseeing administrative management, project coordination, and communication between clients, contractors, and field teams. Ensured accuracy in documentation, billing, and scheduling while maintaining an organized, efficient office that supported seamless project execution.

Office Manager

Mr. Handyman
McKinney
02.2018 - 10.2021

Directed daily office operations for a fast-paced home improvement service, overseeing scheduling, dispatch, billing, and customer relations. Improved operational efficiency through organized processes and enhanced cross-team communication, supporting both client satisfaction and crew productivity.

Assistant Manager

J5 Cleaners
Blue Ridge
01.2013 - 03.2018

Supported daily operations for a family-owned dry cleaning business, assisting with staff scheduling, front office organization, and workflow efficiency. Helped ensure timely order turnaround, maintained quality standards, and supported customer satisfaction through clear communication and prompt issue resolution.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Hooksett, NH
05-2024

High School Diploma -

Trenton High School
Trenton, TX
06-2014

Skills

Office and workflow management

Billing & Administrative Operations

Client Communication & Customer Care

Team Coordination & Support Leadership

Process Organization & Data Tracking

Scheduling and dispatch coordination

Timeline

Starts Coordinator

L&S Mechanical
03.2024 - Current

Client Care Supervisor

Cold Factor Heating And Air Services
01.2023 - 04.2024

Office Manager

AHOD Construction Services
11.2021 - 01.2023

Office Manager

Mr. Handyman
02.2018 - 10.2021

Assistant Manager

J5 Cleaners
01.2013 - 03.2018

Bachelor of Arts - Psychology

Southern New Hampshire University

High School Diploma -

Trenton High School
Taylur Cotton