Taylynn Fitzgerald
Norfolk,Va
Summary
Proactive, customer-orientated employee with three years of experience with starbucks. Extremely involved with the smooth operation of making sure employees feel welcome and included. Organizing employee outings to get to know each other and be better aligned in the work environment.
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
4
4
years of professional experience
Work History
Barista Supervisor
Starbucks
Norfolk, Virginia
02.2023 - Current
- Managed a high-volume café, ensuring smooth operations and customer satisfaction
- Developed customer service skills while working as a Barista at a trendy coffee shop
- Trained new staff on coffee brewing techniques, drink recipes, and customer service standards
- Maintained a clean and organized workspace while serving customers as a Barista
- Conducted regular quality checks on coffee and food items to ensure customer satisfaction.
- Implemented new ideas to improve customer experience while maintaining operational efficiency.
Crew Trainer
Mcdonald's
Chatham, Virginia
10.2020 - 07.2024
- Spent 4 years working in customer service at a fast food restaurant
- Trained new employees on food safety and customer service protocols
- Managed inventory and placed supply orders to ensure smooth operation
- Responsible for cash handling and balancing registers at the end of shifts
- Collaborated with team members to achieve sales goals and provide excellent service
- Developed strong leadership skills through leading shifts and delegating tasks
- Maintained a clean and organized workspace to uphold company standards
Education
Bachelor's Degree - Fashion Merchandising
Old Dominion University
Norfolk, Virginia05-2026
Skills
- Customer service
- Attention to detail
- Communication
- Time management
- Teamwork
- Multi-tasking
- Problem-solving
- Knowledge of coffee beverages
- Cleanliness
- Training
- Leadership
- Conflict resolution
- Visual merchandising
- Inventory management
- Employee training
- Promotional strategies
- Team leadership
Languages
English, Advanced
Timeline
Barista Supervisor
Starbucks
02.2023 - Current
Crew Trainer
Mcdonald's
10.2020 - 07.2024
Bachelor's Degree - Fashion Merchandising
Old Dominion University