Tayma Hernandez Valdes
Miami,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Alamacenes De San Jose
01.2020 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Chemistry Professor
Cepero Bonilla
03.2017 - 04.2019
- Provided constructive feedback to individual students during office hours or through written evaluations, enabling them to improve their performance throughout the semester.
- Served on academic committees focused on curriculum development, ensuring alignment with current industry trends and best practices.
- Organized guest lectures by renowned scientists, exposing students to groundbreaking research in the field of chemistry.
- Initiated collaborations with other departments within the university such as engineering or biology, promoting interdisciplinary research efforts among faculty members and students alike.
- Presented research findings at national and international conferences, raising the profile of the university''s chemistry department.
- Advised student organizations related to chemistry interests such as American Chemical Society Student Affiliates or Chemistry Club events.
Data Entry Analyst
Hotel Comodoro
09.2011 - 07.2015
- Collaborated with team members to complete large-scale data entry projects in a timely manner.
- Supported company growth by diligently maintaining up-to-date database systems as required by various departments.
- Performed thorough audits of existing databases to identify discrepancies and rectify inaccuracies as necessary.
- Delivered consistent quality results under tight deadlines, ensuring timely completion of essential tasks and assignments.
- Managed sensitive information following strict confidentiality protocols, safeguarding client privacy at all times.
- Streamlined data entry processes for increased efficiency and reduced errors.
- Maintained high levels of productivity by accurately entering over 500 records per day.
- Implemented rigorous quality control measures to minimize instances of incorrect or incomplete data entries without compromising output speed or volume quotas.
Restaurant Manager
Encuentros Restaurant
08.2007 - 02.2010
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Education
Bachelor of Science - Chemistry
Revolucion De Octubre
Habana, Cuba06.1991
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Follow-up skills
- Call Management
- Product Knowledge
- Team Development
- Administrative Support
- Data Collection
- Staff Training
- Customer Education
- Dispute Resolution
- Coordination
- Account Management
- Strategic sales knowledge
- Warehousing functions
Timeline
Customer Service Representative
Alamacenes De San Jose
01.2020 - 02.2023
Chemistry Professor
Cepero Bonilla
03.2017 - 04.2019
Data Entry Analyst
Hotel Comodoro
09.2011 - 07.2015
Restaurant Manager
Encuentros Restaurant
08.2007 - 02.2010
Bachelor of Science - Chemistry
Revolucion De Octubre
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