Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Tayna Earls

Ocala,FL

Summary

Organized, detail-oriented, hard-working individual with recent reception and administrative experience. Excels in calendar management, document preparation, data entry, and customer communications.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Desjardins Retirement Solutions
02.2024 - Current
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Assisted with onboarding new clients and securing paperwork completion for 2 advisors.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Manage [digital and physical] filing systems for all departments.
  • Support Marketing efforts by assembling and distributing printed communications about upcoming marketing events.
  • Sorted, received, and distributed mail correspondence between personnel.

Call Center Representative

NexRep
05.2020 - 10.2022
  • Accurately respond to inbound phone calls using designated script, active listening skills, and extensive product knowledge to solve customer queries
  • Field billing inquiries and resolve customer complaints quickly and accurately
  • Utilized product knowledge to answer customer queries and upsell products
  • Performed data entry on customer names, addresses, phone numbers, and credit card details into customer relationship management software.

Dental Assistant

Baton Rouge Endodontics
07.2013 - 02.2018
  • Performed X-ray exams to diagnose cavities, tooth decay, and dental problems and delivered support to dentists performing root canals, fillings, and extractions
  • Fielded phone inquiries from new and existing patients, conducted scheduling for appointments, obtained outstanding payments, and performed intake interviews prior to appointments to obtain patient data and medical history.

Education

Basics in Early Childhood Education -

UACCB
Batesville, AR
12.2004

Skills

  • Interpersonal Skills
  • Computer Literacy
  • Data Entry
  • Analytical Skills
  • Time Management
  • Reliability
  • Dedicated Team Player
  • Microsoft Word
  • Outlook
  • Excel
  • DocuSign
  • Adobe
  • Redtail Technology
  • Laser App

Certification

Florida Notary Public - 07/01/24

Personal Information

Title: Administrative Assistant

Timeline

Administrative Assistant

Desjardins Retirement Solutions
02.2024 - Current

Call Center Representative

NexRep
05.2020 - 10.2022

Dental Assistant

Baton Rouge Endodontics
07.2013 - 02.2018

Basics in Early Childhood Education -

UACCB

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Tayna Earls