Versatile professional with expertise in mechanical systems and customer service. Known for strong attention to detail and multitasking abilities, contributing to operational excellence and enhanced team performance.
Overview
34
34
years of professional experience
Work History
General Technician
Tulsa Bus Plant
Tulsa, OK
06.2008 - 08.2018
Operated and maintained various machinery to ensure efficient production processes.
Conducted routine inspections to identify and resolve equipment malfunctions promptly.
Collaborated with team members to enhance workflow efficiency and minimize downtime.
Assisted in training new technicians on safety protocols and operational procedures.
Implemented process improvements that streamlined assembly line operations.
Monitored inventory levels and coordinated with supply chain for timely replenishment.
Instructed junior technicians on best practices, fostering an environment conducive to continuous learning and professional growth.
Complied with all regulatory requirements pertaining to general technician work, avoiding potential fines or delays due to non-compliance issues.
Followed instructions from supervisor regarding daily job tasks and duties.
Executed tasks within time and budget constraints.
Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
Delivery Driver/Merchandiser
O'Reilly Auto Parts
Claremore, OK
01.2006 - 06.2008
Ensured timely and accurate delivery of automotive parts to customers and local businesses.
Maintained vehicle cleanliness and adherence to safety protocols during daily operations.
Managed inventory checks and restocked supplies as needed to optimize service efficiency.
Assisted in training new drivers on company policies and delivery procedures.
Communicated effectively with team members and customers to resolve delivery issues promptly.
Implemented route optimization strategies, reducing fuel consumption during deliveries.
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Operated vehicle safely in highly congested areas with no traffic violations.
Completed rush deliveries on tight timetables to satisfy customer needs.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Loaded truck and properly secured items to prevent damage for deliveries.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Verified accuracy of all deliveries against order forms.
Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Expedited deliveries to meet customer deadlines and requirements.
Maintained strong relationships with clients through proactive communication and personalized service.
Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Inspected and maintained delivery vehicles regularly to keep in safe working order.
Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Kept detailed mileage and fuel reports to track overall fuel costs.
Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
Improved delivery accuracy by diligently checking orders before departure.
Strengthened company reputation through polite and friendly interactions with customers during deliveries.
Achieved record of zero accidents through adherence to traffic laws and safety protocols.
Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
Successfully avoided time delivery delays by carefully planning best routes.
Documented mileage, deliveries, pickups, customer issues and damages.
Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Minimized company liability and risks to loads by obeying traffic laws.
Presented store update suggestions and layouts to management and stakeholders.
Utilized paper, fabric and props to create displays.
Analyzed customer feedback and shopper trends to inform display designs.
Developed visual merchandising plans and strategies to promote store offerings.
Monitored store traffic and customer engagement to determine display effectiveness.
Created interior displays to promote products in alignment with corporate sales objectives.
Organized store merchandise racks by size, style, and color.
Collaborated with store managers to determine best placement for merchandise displays.
Monitored and replenished display inventory and restructured according to available stock.
Facilitated training sessions for new merchandisers, improving team skills and performance.
Streamlined restocking process, reducing time from shipment arrival to floor display.
Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Verified products appeared at correct locations in proper quantities.
Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Monitored inventory levels and kept adequate stock in product displays on sales floor.
Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Conducted regular audits of displays to ensure compliance with company standards.
Executed planograms to maintain brand consistency across multiple locations.
Managed inventory levels to optimize stock availability and reduce excess waste.
Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
Operated light trucks to deliver loads as far as 30 miles from home location.
Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Kept detailed records of deliveries and money received from customers.
Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Senior Care Group Therapy/Senior Care Exercise
Claremore Regional Hospital
Claremore, OK
01.1999 - 01.2006
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Lead Senior Aerobic classes 6 times per day, three days a week.
lead Senior Care Group Therapy sessions to enhance memory, life skills, and mental skills.
Exercise Trainer
Curves for Women
Claremore, OK
01.2001 - 01.2005
Designed personalized fitness programs tailored to individual client goals and needs.
Conducted group training sessions, fostering a supportive and motivational environment for participants.
Assessed clients' fitness levels and tracked progress to ensure adherence to health objectives.
Provided guidance on nutrition and lifestyle changes to enhance overall wellness among members.
Served as an ambassador for the gym, participating in community events and promoting the benefits of regular exercise.
Improved clients'' overall health with personalized nutritional guidance and regular fitness assessments.
Promoted a positive workout environment, offering motivation and encouragement to clients throughout their fitness journeys.
Optimized safety within the gym by regularly inspecting equipment for any potential hazards or maintenance needs.
Developed strong professional relationships with clients, fostering trust and open communication regarding fitness goals and progress.
Implemented innovative training methods, keeping clients engaged and motivated towards achieving their goals.
Educated clients in proper exercise techniques, reducing the risk of injury during workouts.
Trained clients during strength training, cardio vascular exercise, and stretching.
Motivated clients to stay on track with fitness goals with positive and friendly approach.
Explained exercise modifications and contraindicated movements to participants with history of injury.
Demonstrated proper technique for exercises to avoid injuries.
Assisted clients with personal fitness goals through realistic objectives.
Demonstrated proper form and technique to prevent injury.
Signed up members with the correct memberships that would meet their needs.
Show Car Handler
Ermie Immerso Enterprise
Long Beach, CA
01.1989 - 08.2004
Prepared, Transported, Detailed a 1925 Ford Track T Roadster to the indoor car shows for the ISCA circuit.
Limousine Chauffeur
VIP Limousine and Sedan Service
Tulsa, OK
01.1999 - 01.2001
Ensured timely and safe transportation for high-profile clients in luxury vehicles.
Maintained impeccable vehicle cleanliness and functionality through regular inspections.
Developed strong relationships with clients, enhancing overall customer satisfaction and loyalty.
Navigated complex routes efficiently, optimizing travel time while ensuring client comfort.
Monitored traffic conditions and adjusted routes proactively to avoid delays during events.
Enhanced customer satisfaction by providing timely and professional transportation services.
Contributed positively to the company''s reputation through word-of-mouth referrals from satisfied customers.
Prepared vehicles for daily service by performing thorough inspections and ensuring proper maintenance was conducted.
Drove VIPs to corporate events and meetings.
Assisted elderly and disabled passengers entering and exiting shuttle.
Observed passengers during the journey and reported any suspicious behavior.
Gym Owner
Fitness Plus
Broken Arrow, OK
01.1994 - 09.1998
Directed daily operations to enhance member experience and retention.
Developed and implemented strategic marketing campaigns to increase membership enrollment.
Fostered a positive team culture through effective recruitment, training, and mentorship programs.
Expanded gym''s service offerings into specialized areas such as health coaching, nutrition consultations and targeted fitness programs catering diverse clientele needs.
Recruited hired, trained, and motivated a team of professional fitness instructors to deliver exceptional service to clients.
Improved gym membership retention by developing and implementing personalized fitness programs for clients.
Evaluated member feedback on gym facilities and services to make continuous improvements in response to their needs.
Enhanced overall client satisfaction by consistently maintaining a clean, safe, and welcoming gym environment.
Achieved growth in membership numbers by offering special promotions, referral incentives, and targeted advertising campaigns.
Managed day-to-day business operations.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Front Desk Manager
Jim's Paint & Body Shop
Tulsa, OK
01.1985 - 01.1992
Managed daily front desk operations, ensuring exceptional customer service and satisfaction.
Resolved customer inquiries and complaints promptly, maintaining high levels of client retention.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Searched for and ordered needed parts for auto repair.
Wrote damage estimates
Dealt with insurance companies on insurance claims.
Education
Bachelor of Science - Agriculture
Oklahoma State University
Stillwater, OK
Skills
Power tools operation
Industrial equipment
Electrical systems
Automotive repair
Mechanical aptitude
Hand tools proficiency
Customer service
Problem-solving
Mechanical tools
Attention to detail
Multitasking and organization
Job site cleanup
Works Well Under Pressure
Loading and unloading
Critical thinking
Installation and repair
Verbal and written communication
Written/Verbal communication
Power Tools and Equipment
Customer interaction
Relationship building
Mechanical Knowledge
Assembly and production
Electrical repair
Deadline oriented
File and record maintenance
Equipment operation
Health and safety regulations
Quality control
Workload management
Preventive Maintenance
OSHA compliance
Interests
High-Intensity Interval Training
I participate in low-impact exercises to strengthen core muscles
Gym Workouts
Passionate about balancing physical health with mental and emotional wellness