Tayna Marcelin
Midway Park,NC
Summary
With a proven track record at Correctional Facility and Front Desk Position, I excel in crisis management and relationship building. Expert in de-escalation techniques and facility security, I've significantly reduced contraband instances and enhanced customer satisfaction, demonstrating exceptional stress tolerance and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Home Health Aide
Baptist Hospital of Miami
10.2019 - 12.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Sitter
Baptist Hospital of Miami
10.2019 - 12.2024
- Demonstrated empathy and kindness to display positive character traits.
- Fostered emotional well-being in children by providing a nurturing, supportive, and engaging atmosphere.
- Provided overnight care for families on an as-needed basis, ensuring a secure environment while parents were away from home.
- Enhanced child safety by closely monitoring activities and maintaining a clean, hazard-free environment.
Patient care
Baptist Hospital of Miami
10.2019 - 12.2024
- Enhanced patient care by implementing efficient emergency room protocols and procedures.
- Streamlined therapy processes for improved efficiency and effectiveness in patient care.
- Enhanced patient care by providing accurate telephonic assessments and support.
- Improved patient care by efficiently managing medical records and documentation.
Front Desk Receptionist
Front Desk Position
12.2019 - 05.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Provided basic technical support for front office equipment, minimizing downtime.
- Greeted visitors warmly, creating positive first impression of organization.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Organized and maintained files and records to ensure up-to-date documentation.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
Education
Bachelor Of Applied Arts And Science - Public Health Minor in Management Human Resources
West Coast University
Online Associate In Arts - Management Science
Miami Dade College
Miami, FL12.2023
Diploma - Magnet School
North Miami Senior High School
North Miami, FL06.2018
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Correctional facility procedures
- Policy enforcement
- Restraint techniques
- Inmate monitoring
- Safety and security enforcement
- Self-defense tactics
- Search and seizure procedures
- Observation
- Surveillance
- Contraband seizure
- Self-defense techniques
- Safety
- Security procedures
- Trained in defensive tactics
- Stress tolerance
- Relationship building and management
- Facility security
- Crisis management
Military Spouse
I’m a Military Spouse , best thing ever .
Timeline
Front Desk Receptionist
Front Desk Position
12.2019 - 05.2024
Home Health Aide
Baptist Hospital of Miami
10.2019 - 12.2024
Sitter
Baptist Hospital of Miami
10.2019 - 12.2024
Patient care
Baptist Hospital of Miami
10.2019 - 12.2024
Bachelor Of Applied Arts And Science - Public Health Minor in Management Human Resources
West Coast University
Associate In Arts - Management Science
Miami Dade College
Diploma - Magnet School
North Miami Senior High School
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