Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tayniqua Hairston

Tama

Summary

Motivated Fraud Analyst touting 7 years of expertise investigating suspicious activity.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

8
8
years of professional experience

Work History

Dispute and Fraud Analyst

USAA
01.2024 - 06.2025
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Produced detailed reports of fraud investigations and presented findings to senior management.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.

Fraud and Dispute Specialist

Capital One
07.2018 - 10.2023
  • Review and analyze customer claims regarding unauthorized charges, billing errors, fraud or merchant-related issues.
  • Collect supporting documents from customers, merchants and internal systems to validate disputes.
  • Ensure dispute investigations follow Regulation E and Regulation Z requirements, as well as Capital One policies.
  • Provide clear explanations to customers about dispute process and outcomes via phone or email.

Beauty Sales Associate

Beauty Depot
01.2017 - 06.2018
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Greeted customers and provided outstanding customer service.
  • Used in store system to locate inventory and place special orders for customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

High School Diploma -

Morristown High School
Morristown
06-2010

Skills

  • Ethical standards
  • Investigation techniques
  • Fraud prevention
  • Dispute resolution
  • Research
  • Transaction monitoring
  • Active listening and conflict resolution
  • Upselling and cross-selling products
  • Meeting and exceeding sales goals
  • Point-of-Sale (POS) system operation
  • Cash handling and credit transactions
  • Inventory and stock management

Timeline

Dispute and Fraud Analyst

USAA
01.2024 - 06.2025

Fraud and Dispute Specialist

Capital One
07.2018 - 10.2023

Beauty Sales Associate

Beauty Depot
01.2017 - 06.2018

High School Diploma -

Morristown High School

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